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P&O Award Passenger Discount For Those Affected By Cancelled Sailing

P&O Award Passenger Discount For Those Affected By Cancelled Sailing

P&O Cruises has been forced to cancel a 50-night cruise onboard Oriana just 45 days before it was due to depart.

This comes down to “essential maintenance” and has stopped the 1,880-passenger ship that was due to sail from Southampton on January 6th 2018 to the Caribbean, Mexico and US, returning on February 25th.

Passengers affected have been offered alternative sailings on four other similar cruises and a 5% future cruise credit of the fare paid on the original cruise. The line issued a public apology:

Oriana will continue to sail right up until January 6th before it goes in for a three-week dry dock, and P&O has confirmed the next cruise, on February 25th to the Norwegian fjords, will not be affected.

Cruise & Maritime Voyages are also offering an additional 15% discount to all passengers affected on all grades on their Amazon, West Indies & The Azores Cruise departing from London Tilbury on 7th Jan 2018 for 42 nights.

Alex White, VP Sales, Carnival UK, stated: “Following a recommendation from our technical team, Oriana must undertake some essential maintenance, which will result in the cancellation of cruise.

“We understand how disappointing this is for our guests, but our ships sail 365 days a year, and they do occasionally require unplanned maintenance. The only available slot for us to undertake this work is in January.

“We have written to guests and advised that there are four other similar cruises that sail to the Caribbean from Southampton early next year, including all of the information and itineraries for these departures.

“As a result of this cancellation, we are giving guests a 5 percent future cruise credit of the fare paid on the original Oriana cruise, which is available to use on one of the cruises mentioned or any other P&O Cruises holiday booked before 31st December 2019.

We will also honour the 500 Peninsular Club loyalty points they would have earned from the original Oriana cruise.

“We have asked them to contact us or their travel agent by Friday 8th December 2017 if they wish to transfer to another cruise. If, by this date, they have not done so, then the booking for the Oriana cruise will be cancelled, and all monies paid will be refunded.

If they do not wish to book an alternative cruise at the moment, the 5% Future Cruise Credit will be applied to their P&O Cruises unique reference number (URN) until they the new cruise booking is made.”


What do you think of the news? Were you booked on this sailing? Are you pleased with P&O’s immediate discount for passengers affected? Leave us your comments…

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Editor and Creative Copywriter of Cruise.co.uk's bulletin blog, bringing you cruise news, tips and guides daily! - Contact: bulletineditor@cruise.co.uk

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