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The Cruise.co.uk Reassurance Promise & An Update On Cruise Line Cancellation Policies

Last updated: 18/03/2021

To provide you with reassurance when it comes to any bookings you currently have with us or any future bookings you may want to book with Cruise.co.uk, we have gathered all of the latest updates regarding travel and actions that are being taken by us and our trusted cruise line partners to ensure that any all customers not only feel confident when booking with us but to ensure that their health and safety are prioritised over anything else.

Please use the relevant links below to find what you’re looking for:

The Cruise.co.uk Reassurance Promise

Future Cruise Credit

CLIA, ABTA & GOV UK Advice

Changes & Cancellations

Cruise Line Cancellation Policies
Royal Caribbean Group | P&O Cruises | Cunard | MSC Cruises | Princess Cruises | Norwegian Cruise Line | Holland America | Fred Olsen Cruise Lines | Seabourn | Regent Seven Seas Cruises | Oceania | Carnival Cruise Line | Viking |  Saga | Marella Cruises

The Cruise.co.uk Reassurance Promise

      • We are Flexible – New bookings can be changed free of charge, should the original be affected in any way subject to specific cruise line terms and conditions.
      • We have over 100 consultants with 500+ years of combined experience
      • Your holiday is fully covered –  We are fully ABTA & ATOL protected
      • We are only ever a phone call away… our experts are always on hand for any advice
      • 5 Star Service – We have over 4000 reviews on Trustpilot
      • We are the Real Cruise People – Over 200,000 unbiased Cruise Reviews

We are a member of ABTA (Association of British Travel Agents). That means you are fully protected if any travel plans don’t go ahead as planned. 

We are also a member of ATOL (Air Travel Organiser’s License). This means that you are also protected when it comes to any flights that you have also booked with us. 

Future Cruise Credit – Q&A

If your cruise has been affected by Covid-19 then you may or may not have heard a lot of people talking about future cruise credit. To help you understand exactly what this is, our consultants have answered some of the frequently asked questions around the subject…

What is future cruise credit?

Future cruise credit is a monetary credit for you to use to pay towards or pay off a new cruise booking. Much like a credit note or voucher.

How do I get future cruise credit?

Cruise lines are offering future cruise credit to guests who have had their booking cancelled, the vale of their cruise back to put towards a future departure.

What is the value of my future cruise credit?

Most cruise lines are offering the value of your original cruise plus an additional amount for any inconvenience. The value will be confirmed upon cancellation via your specialist cruise consultant.

What can I use my future cruise credit for?

Future cruise credit can be used to pay towards a new cruise booking only.

What if my future cruise credit is of a higher value than the new cruise I am booking?

If your future cruise credit is of a higher value than the new cruise you are looking to book, most cruise lines will allow you to move the unspent credit onto another future cruise. For example, if you had £1000 P&O Cruises future cruise credit, you could spend that on 5 cruises costing £200 each.

Why is future cruise credit good news for me?

Future cruise credit is of a higher value than the original amount you paid for your cruise. Plus, it will give you something to look forward to in the future.

CLIA, ABTA & GOV UK

GOV UK

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice. If you live in the UK and are currently travelling abroad, you are strongly advised to return now, where and while there are still commercial routes available. Many airlines are suspending flights and many airports are closing, preventing flights from leaving.

Click HERE for the latest information and advice from Cruise Lines International Association (CLIA) 

Click HERE for the latest advice from ABTA 

Click HERE for country-specific advice from GOV UK 

Q&A’s On Changes & Cancellations

What happens if our holiday is no longer operating or has been subject to a ‘significant change’ prior to travel?

Our trusted cruise line partners are constantly assessing their upcoming sailings to ensure that they are operating in accordance with the latest advice from the relevant authorities and we are continuing to speak to them to give you the latest updates as and when they happen. 

If itineraries have been cancelled, we will contact all customers affected and provide them with a full refund. 

If a customer is affected by a ‘significant change’ to their booking with us, they will be contacted by our dedicated team to discuss the options available to them. 

We are also on hand to help any customers who are affected to help them re-arrange their cruise and book any future cruises they may wish to take. 

What if my holiday changes whilst I am away?

Our customer’s safety is our priority and any changes to your holiday whilst you are away will be taken when necessary. 

If you have booked a cruise package that includes a flight home that you will no longer be able to make due to disembarking from a different port, we will arrange an alternative flight for you and we will cover the cost. 

If you are on board a ship, our cruise line partners will keep you updated on any necessary itinerary changes and developments that they need to make.

If your holiday is cut short, you will be due a refund for any unfulfilled elements of your trip as well as brought home at the earliest opportunity at no further cost to you. 

Are there any new cruise line cancellation policies?

With the ongoing development of coronavirus, cruise lines are making adjustments to their payment and cancellation policies to ensure customers have as much flexibility when it comes to booking a cruise with them. 

Please see below all of the latest statements available to us as well as links to cruise line websites for further information; 

Tips For Future Travel

Some of you may be looking forward and thinking about your future cruise so here are a few things to keep in mind;

  • Make sure you check the FCO advice for the country(ies) that you will be visiting as some will be insisting on proof of insurance in order to enter the country, so insurance is mandatory.
  • We suggest that you check your insurance policy and if not already included, purchase a new policy that does cover Covid medical costs
  • Make sure you take a reusable mask or disposable masks as some contries have strict rules on wearing these in public spaces

Cruise Line Cancellation Policies

Royal Caribbean International

Royal Caribbean International have suspended all cruises up until 31st May 2021 excluding sailings onboard Quantum, Spectrum, Voyager and Odyssey of the seas. They are hoping to resume service on most ships on 1st June 2021 however, the following circumstances have extended the suspension for the following ships and sailings:

  • Quantum of the Seas Alaska sailings departing 5th April  to 14th October 2021: In order to allow additional time for our preparation, Quantum of the Seas will remain in the Asia-Pacific region.
  • Odyssey of the Seas 9th May to 28th October 2021 sailings departing from Rome (Civitavecchia), Italy. Instead, Odyssey will begin her inaugural season out of a new homeport, Haifa, Israel from June to October 2021. These new sailings are available for residents of Israel only.

As a result of this change, they are providing you with a 125% Future Cruise Credit to come back and sail with them by 30th September 2022. All you need to do is re-book using your FCC by 30th April 2022. They will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do!

The policy appliances to both new and existing cruise bookings. 

Click HERE for more information from Royal Caribbean International

Celebrity Cruises 

Celebrity Cruises have extended the suspension of all sailings through 31st May 2021.

For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit can be used up until 30th April 2022 on sailings departing on or before 30th September 2022.

Click HERE for more information from Celebrity Cruises

P&O Cruises 

P&O Cruises have announced that cruises on Arcadia, Aurora, Azura and Ventura have been cancelled until the end of August 2021 and on Britannia and Iona until the end of September 2021. 

All guests who have booked with P&O Cruises who have had their cruises cancelled will automatically receive a 125% Future Cruise Credit.

This Future Cruise Credit will automatically be applied within the coming weeks to each idividual booking and can be used on any sailing with bookings to be made before 30 October 2022.

Click HERE for more information from P&O Cruises

Cunard

Cunard has further extended its pause in operations to sailings up to and including 11 October 2021 for Queen Elizabeth, up to and including 12 November 2021 for Queen Mary 2 and up to and including 12 November 2021 for Queen Victoria.

They will be crediting your guest account with a 125% Future Cruise Credit (FCC) on monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that they introduce in the future. You have until 31 December 2021 to make your new booking.

Click HERE for more information from Cunard

MSC Cruises

MSC Cruises will welcome guests on board MSC Grandiosa (7-night cruise) and MSC Seaside (starting from 1st of May) cruising in the Mediterranean*.

*At this present time and until further notice, MSC Grandiosa and MSC Seaside in the Mediterranean will only welcome guests who are residents in Schengen countries (Belgium, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Finland, Sweden and Switzerland) and in Bulgaria, Croatia and Romania.

  • For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.
  • For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC.

Click HERE for more information from MSC Cruises on Future Cruise Credit

Click HERE for more information from MSC Cruises on Flexible Cruise Programme

Princess Cruises

Princess Cruises is extending its pause in cruise operations on all cruises through 14th May 2021.

Any guests booked on cancelled sailings who have paid Princess in full, will have the option to receive a Future Cruise Credit equivalent to 100% of the cruise fare paid plus an additional bonus Future Cruise Credit equal to 25% of the cruise fare.

For more details on all of your options with Princess Cruises, please click HERE

For more details on further cancellations from Princess Cruises, please click HERE

Norwegian Cruise Line

Norwegian Cruise Line have extended their voluntary temporary suspension of voyages through June 2021.

Guests who had an active reservation on a suspended cruise in June 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by 4th May 2021.

Additionally, a 10% off coupon will be automatically added to the guest’s account by January 20 which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any Future Cruise Credits and all future promotions at time of booking.

Click HERE for more information on cancellations from Norwegian Cruise Line

Click HERE for more information from Norwegian Cruise Line on their Book With Confidence policy.

Azamara

Azamara has taken the decision to extend the suspension of global operations for all sailings departing on or before 30th June 2021.

Guests will have three compensation options to choose from.

  1. 125% Future Cruise Credit to book a new cruise by 30th April 2022 and departing on or before 30th September 2022.
  2. You can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 through April 2022 sailing within four weeks of the originally scheduled sailing.
  3. 100% Refund: Or, you have until 31st March 2021 – to request a refund and deactivate the Future Cruise Credit certificate.

Click HERE for more information from Azamara

Silversea

Silversea has extended their global suspension of voyages and are hoping to sail their ships on the following dates;

  • Silver Cloud – 14th June 2021
  • Silver Wind 20th November 2021
  • Silver Shadow 7th June 2021
  • Silver Spirit 10th June 2021
  • Silver Muse 3rd June 2021
  • Silver Whisper 20th June 2021
  • Silver Explorer 28th May 2021
  • Silver Moon 7th June 2021
  • Silver Dawn 9th November 2021
  • Silver Origin 5th June 2021

Booked guests on cancelled voyages will receive up to 110% cruise fare refund in the form of a Future Cruise Credit (FCC), which can be applied on any future cruise commencing no later than one year after the expiry date and it’s valid two years from issuance.

Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.

Click HERE for more information from Silversea

Holland America

Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through 30th June 2021. Guest with bookings on impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). aximum will be an amount up to the base cruise fare paid.

Click HERE for more information from Holland America

Fred Olsen Cruise Lines

Fred Olsen Cruise Lines have cancelled sailings on Borealis, Bolette and Balmoral up until the end of June 2021. Cruises on Braemar will be cancelled up until Spring 2022.

They have updated our Plain Sailing Guarantee to ensure any guests who test positive for Coronavirus and therefore cannot travel can move their cruise to another with no administration fees. This will cover guests on any cruise up to the end of 2021. They’ll hold the money for the cancellation for up to 12 months to give their guests plenty of time to choose an alternative sailing of at least the same value. All guests need to do is call prior to departure to let us know they cannot travel.

Click HERE for more information from Fred Olsen Cruise Lines.

Seabourn

Seabourn have paused sailings on select ships up until 18th April 2021.

  • Seabourn Odyssey: Pause select voyages cancelled from 16th January 2021 – 5th November  2021. Seven-day Alaska/British Columbia and the Pacific Coast sailings have not been cancelled.
  • Seabourn Sojourn: paused through to 3rd July 2021.
  • Seabourn Quest: Pause effective until 7th November 2021.
  • Seabourn Encore: Pause effective until 3rd July 2021.
  • Seabourn Ovation: Pause effective until 3rd July 2021.

Click HERE for more information from Seabourn

Regent Seven Seas Cruises

Regent Seven Seas Cruises have suspended all sailings through June 2021 on all ships.

To ensure guests feel confident about sailing with Regent, they have extended their Regent Reassurance policy to include all reservations made by 31st March 2021. On Regent Seven Seas Cruises voyages embarking through 31st October 2021, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before 31st December 2022.

If eligible guests who have paid in full prefer a refund rather than the Future Cruise Credit, we will provide these guests with a 100% refund of the amount paid.

*Terms & Conditions apply

Click HERE for more information on cancelled sailing from Regent Seven Seas 

Click HERE for more information on Regent Reassurance

Oceania

Oceania Cruises are extending their suspension of voyages to include all voyage departures through 30th June 2021.

Click HERE for more information from Oceania Cruises

Carnival Cruise Line

If you’re looking to find out whether your Carnival Cruise Line cruise has been postponed, please visit there website by clicking here

Viking

Viking Ocean Cruises have extended their temporary suspension of operations across all scheduled departures through and including 31st May 2021.

All affected bookings received a 125% refund in FCC (future cruise credit) with rebooking or 100% monetary refund. Fully refunded (100% in FCC) were also all prepurchased through Viking packages and services. The FCC is valid for 24 months (after cancellation), for any Viking cruise itinerary (river-ocean-expedition) and fully transferable.

Click HERE for more information from Viking Ocean Cruises

Saga

Saga has postponed their return to service for Spirit of Discovery until April 2021 and Spirit of Adventure’s inaugural cruise has also been rescheduled and she will now sail for the first time on 27th June 2021.

Click HERE for more information from Saga Cruises

Marella Cruises

Marella Cruises have cancelled all sailings up 30th June 2021.

If you have a cruise booking due to depart before 30th June 2021, you can now amend your booking for free to any TUI holiday currently on sale, as long as you do this at least 21 days before you’re due to depart.

If your cruise with them has been affected you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20%.

The refund credit gives you the flexibility to book your travel in future. Plus, if your original booking was for a package holiday, you’ll get a separate booking incentive up to 20%.

Click HERE for more information from

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We are in regular contact with our trusted cruise line partners and will add any updates to their cancellation policies to this page as soon as they are communicated to us. 

Thank you for your patience during this time.

Bulletin Editor

Editor and Creative Copywriter of Cruise.co.uk's bulletin blog, bringing you cruise news, tips and guides daily! - Contact: bulletineditor@cruise.co.uk

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