Your first cruise? Here is what you need to know about a typical initial embarkation process
Testing the waters by taking your first cruise??Make sure you have your passport and any visas required (in some countries – such as the People’s Republic of China, or Russia – you might go ashore on organized excursions under a group visa). Pack any medication you may need (in original, labeled containers) in your carry-on hand luggage, and advise family members and friends where you are going.
You already have been sent your cruise tickets and documents by the cruise line or your travel agent. Increasingly, e-documents are provided. A typical document package might include:
* Air ticket (or e-ticket boarding pass or reference code)
* Cruise ticket and e-boarding pass (not all lines)
* Luggage tags
* Embarkation/Immigration card (to fill out before you get to the ship)
* Discount coupons for the shops on board
* Bon Voyage gift selection form
* Shore excursion brochure
* Onboard credit account form
* Guide to services on board (including e-mail)
* Ship’s telephone and fax contact numbers
* Coupon for tuxedo rental
Assume that you’ve arrived at the airport closest to your ship’s embarkation point, and retrieved your luggage. It is likely that there will be a representative from the cruise line waiting, holding aloft the company’s name. You will be asked to place your luggage in a cluster together with those of other passengers. The next time you see your luggage should be aboard your ship, where it will be delivered to your cabin.
You’ll find numerous desks will be set up in the passenger terminal. Go to the desk that displays the first letter of your surname, wait in line (having filled out all embarkation, registration, and immigration documents, unless these have been done online), and then check in. If your accommodation is designated as a “suite,” there should be a separate check-in facility.
If you are cruising from a US port and you are a non-US citizen or “Resident Alien,” you will go to a separate desk to check in (Note: Do not buy duty-free liquor to take on board – it will not be allowed by the cruise line and will be confiscated until the last day of the cruise). You will be asked for your passport, which you deposit with the check-in personnel. Be sure to ask for a receipt – it is, after all, a valuable document, and preferably have a photocopy of the main pages to keep with you. If you are cruising from any other port in the world that is not a US port, be advised that each country has its own check-in requirements, setups, and procedures.
You will then proceed through a security-screening device, for both your body and hand luggage, as at airports. Next, you’ll walk a few paces towards the gangway. This may be a covered, airport-type gangway, or an open one (hopefully with a net underneath it in case you drop something over the side). The gangway could be flat, or you may have to walk up (or down) an incline, depending on the location of the gangway, the tide, or other local conditions.
As you approach the gangway you will probably be greeted by the ship’s photographers, a snap-happy team ready to take your photograph, bedraggled as you may appear after having traveled for hours. If you do not want your photograph taken, say “no” firmly, and proceed.
At the ship end of the gangway, you will find a decorated (hopefully) entrance and the comfortable feel of air-conditioning if the weather is hot. The ship’s cruise staff will welcome you aboard. Give them your cabin number, and a steward should appear to take your carry-on luggage from you and take you directly to your cabin.
Things to check
The door to your cabin should be open. If it is locked, ask the steward to obtain the key to open the door. Aboard the newest ships, you will probably be handed an electronically coded key card. Once inside the cabin, take a good look. Is it clean? Is it tidy? Are the beds properly made? Check under them to make sure the floor is clean. On one cruise I found a pair of red ladies’ shoes, but, alas, no lady to go with them.
Make sure there is ice in the ice container. Check the bathroom, bathtub (if there is one), or shower. Make sure there are towels and soap. If all is clean and shipshape, fine.
If there are problems, bring them to the attention of your cabin steward immediately. Or call the purser’s office (reception desk), and explain the problem, then quietly, but firmly request that someone in a supervisory position see you to resolve it. The housekeeping aboard cruise ships is generally very good, but sometimes when “turnaround” time is tight, when passengers disembark in the morning and new passengers embark in the afternoon, little things get overlooked – just as they sometimes do in a hotel on land.
One thing you also should do immediately is to remember the telephone number for the ship’s hospital, doctor, or for medical emergencies, just so you know how to call for help should any medical emergency arise.
Your luggage probably will not have arrived yet (if it is a ship carrying more than 1,000 passengers) so don’t sit in the cabin waiting for it. Put your hand luggage away somewhere, and, deck plan in hand, take a walk. If you’re hungry, you may want to head to the self-serve buffet – but, be warned that aboard the large resort ships, it’ll probably be a bit of a free-for-all, with lots of lining up for food, then trying to find a place to sit and eat.
Familiarize yourself with the layout of the ship. Learn which way is forward, which way is aft, and how to reach your cabin from the main stairways. This is also a good time to learn how to get from your cabin to the outside decks in an emergency (these are rare, but they do happen).
Control that thirst
You’re thirsty when you arrive in your cabin. You notice a bottle of water with a tab around its neck. You take off the tab, open the bottle and have a drink. Then you read the notice: “This bottle is provided for your convenience. If you open it, your account will be charged $4.50.”
On deck, you are greeted by a smilingwaiter offering you a colorful, cool drink. But, put your fingers on the glass as he hands it to you and he’ll also ask for your cruise card. Bang, you’ve just paid $6.95 for a drink full of ice worth 5 cents.
Be careful with the drinks. They soon add up. Note that aboard ships operated by Europe-based companies, mixers such as tonic for gin usually are charged separately.
The safety drill
Regulations dictate that a Passenger Lifeboat Drill must take place within 24 hours after the ship sails from the embarkation port, but typically takes place before the ship sails (you’ll find your lifejacket in the cabin and directions to your assembly station will be posted on the back of the cabin door). After the drill, you can take off the lifejacket and relax. By now, your luggage probably will have arrived.
Time to unpack
Unpack, then go out on deck just before the ship sails. It’s always a magical moment, and a good time to meet some new faces. You’ll soon be ready for that first night’s dinner. It is simply amazing how the sea air gives you an appetite.
CRUISE LINES BY MARKET CLASSIFICATION
Although there are three fairly distinctive divisions of cruise lines and their ships, some blurring between these divisions has occurred as companies have responded to more demanding passenger tastes and to the market conditions created by the threat of international terrorism and a harsher economic climate.
LUXURY
Crystal Cruises *
Cunard Line *
Hapag-Lloyd Cruises ***
Sea Cloud Cruises
Seabourn Cruise Line
Regent Seven Seas Cruises *
SeaDream Yacht Club
Silversea Cruises
PREMIUM
Asuka Cruise (NYK)
Azamara Cruises
Celebrity Cruises
Hebridean Island
Cruises
Holland America Line
Oceania Cruises
Orion Expedition Cruises
Peter Deilmann Cruises
Paul Gauguin Cruises
Ponant Cruises (CIP)
Saga Cruises
Venus Cruise
Windstar Cruises
STANDARD
Abercrombie & Kent
AIDA Cruises
American Canadian Caribbean Line
American Cruise Lines
CDF Croisières de
France *
Canodros
Carnival Cruise Lines
Classic International Cruises
Club Mediterranée Cruises
Costa Cruises
Cruise West
Delphin Seereisen
Disney Cruise Line
easyCruise.com
Elegant Cruises & Tours
Fred Olsen Cruise Lines
Galapagos Cruises
Golden Star Cruises
Hansa Touristik
Hapag-Lloyd Cruises *
Hurtigruten
Iberocruceros
Island Cruises
Kristina Cruises
Lindblad Expeditions
Louis Cruises
MSC?Cruises **
Mano Cruises
Mediterranean Classic Cruises
Mitsui OSK Passenger Line
NCL America
Noble Caledonia
Norwegian Cruise Line
Ocean Village
P&O Cruises
P&O Cruises (Australia)
Page & Moy Cruises
Phoenix Reisen
Plantours & Partner
Princess Cruises
Pullmantur Cruises
Quark Expeditions
Royal Caribbean International
Star Cruises
Star Clippers
Swan Hellenic Cruises
Thomson Cruises
Transocean Tours
TUI Cruises
Voyages of Discovery
Zegrahm Expeditions
NICHE MARKET OPERATORS
Additionally, the following small niche-market expedition-market companies exist, with ships that are chartered for specific voyages or seasons:
Antarctic Shipping
Antarpply Expeditions
Arcturus Expeditions (Far Frontiers Travel Ltd)
Aurora Expeditions
G.A.P. Expeditions
Heritage Expeditions
Oceanwide Expeditions
OneOcean expeditions
Peregrine Expeditions
Polar Cruises (Travel Dynamics)
Polar Star Expeditions
** Some of this company’s ships have features that straddle the line between Luxury and Premium.
* This company operates ships that straddle
the line between Luxury and Premium.
*** Europa only
Berlitz Guide © Apa Publishing 2010