They say things happen in 3’s!

WOW!  What a turbulent time in the travel industry at the moment!  The riots in Barcelona, Monarch going into Administration and of course, the aftermath of Hurricane Irma.  Well they do say things happen in 3’s.  Have you been effected by any of the recent troubles? All cruise lines have been amazing in their efforts to help customers, allowing them to still enjoy a holiday of a lifetime, some with itinerary changes yes, but still getting on their cruise.  And I know that we as a company have done everything in our power to make sure all our customers have been reassigned flights since Monarch went into administration.  It is never nice to know that a market leader is struggling and has to enter administration, and I do really feel for their employees and obviously their customers, whose holidays are now uncertain.

And this is why you book with a travel agent.  I have been on some Social Media sites, where some people have been unfortunate in where they haven’t booked through an agent, they have booked everything direct or themselves, and haven’t been covered by the same protection as that can be provided by an agent, like us at Cruise.co.uk.  As soon  as the news broke that Monarch ad gone into administration, we had people working around the clock to provide our customers with suitable alternatives, and I am pleased to say, all our customers were looked after, with the continued high level of service.

And with the Barcelona riots, again we were straight on the ball with keeping in contact with our cruise lines as our customers safety is always our number one priority.

For more information on any of our recent stories, or maybe it has inspired you to look at your next cruise click here for our top 10 deals!

If you’re ever unsure on where you stand with regards to cancellation of cruises or flights, lease read the story below –

Weather Woes

We’ve all heard of stormy seas (and we’ve all seen the YouTube videos), but it’s worth noting that hurricane season is typically between June 1st and November 30th.

Don’t worry, the cruise lines are the ones in the know so any affected itineraries will be altered to suit the forecast.

Keeping a positive attitude will help the situation an awful lot here! Try not to get too attached to specific ports of call just in case the Captain makes an executive last minute decision to head somewhere else (it’s all for your safety, and the Captain knows best!)

In the event of a hurricane however, your cruise may well be cancelled altogether. The cruise lines have your best interest so this will only ever happen if it really has to, and you can prepare yourself for a full refund.

Pay close attention to cruise line websites and news websites too as they’ll be updated as and when the relevant information comes in. Some cruise lines may offer you credit for future cruises instead of, or aswell as, a full refund!

For your other costs you may have already paid (travel to get to the port, or additional hotels if you live further away), it is important to have secured your own travel insurance prior to your travel date. Get reading the fine print- it might even cover cruise travel!

And in the hope of finding the good in a bad situation, when hurricanes have caused devastation in the Caribbean, it has really brought people together.

Cruise lines have even cancelled cruises to rescue stranded victims, aswell as donating thousands of pounds to the destinations affected!

Cruise Line Politics

Now, this is a rare occasion but it has happened! The ship you have booked to cruise with may well be the very ship your cruise line has decided to sell after you’ve booked your holiday with them.

In this case, the cruise line or your travel agent will always contact you directly- you won’t be left in the dark. You’ll be offered a range of options, from compensation to a full refund, along with cruise credit and a date to make a decision by.

But, use this time to keep a beady eye out for any unexpected helping hands! Other cruise lines may see this as an opportunity for them, which means an even better opportunity for you…

When P&O decided to sell small ship Adonia to Azamara Cruises, Fred Olsen took it upon themselves to help. They offered affected passengers up to £200 off every person’s cruise fare with the reassurance that they would live up to any expectations the guests had of their original cruise with Adonia!

Flight Disaster

This seems to be more of a regular occurrence to that of cruises getting cancelled, but still an inconvenience nonetheless. In the midst of your anger at the last minute cancellation, remember you are almost always entitled to compensation!

Speak directly to your airline to find out if there is a replacement flight for you, and if not then check the fine print of your travel insurance to see what you are entitled to.

Unfortunately, your compensation situation will depend on why you are not on your flight. Airlines state that a strike, extreme weather conditions or something similar to a volcanic eruption are all extraordinary circumstances that are out of their control, therefore compensation is not possible.

In these circumstances, you should still be offered alternative travel or a full refund but this depends on the airline. It is useful to research these specifics prior to travelling to prepare for the worst!

In the situation of your airline collapsing before, or even when, you’re on holiday there will be an immediate system put into place to offer you alternative travel. However, all of this depends on availability of other airlines so this may all come down to luck.

If your flight was part of a fly-cruise, your travel agent will always contact you directly to arrange a new flight and alternative hotels (if appropriate) at no additional cost. It will be sorted before you know it!