Results 1 to 4 of 4
  1. #1
    Join Date
    Jul 2012
    Posts
    738
    Images
    19

    Sun Princess cancels first cruise back

    The Sun Princess has been forced to cancel the first voyage scheduled following its recent overhaul, with passengers given very little notice.

    Over the last two weeks, it has undergone a £20 million revamp in drydock - but had been penciled in to depart on a 14-day trip from Singapore.

    However, the trip was cancelled at the last minute due to a malfunction with the ship's power systems - even while passengers were at the cruise terminal.

    According to reports, as many as 2,000 people had flown in from Australia for the cruise, which was set to travel to Fremantle.

    Princess Cruises said in a statement: "Regretfully, we've made the decision to cancel the cruise scheduled to depart today in order to make the necessary repairs."

    All passengers who were due to sail with the Sun Princess will receive a full refund, as well as a 100 per cent discount on a future cruise and the cost of return flights home.

    Princess expects the vessel to be ready for its next scheduled departure on September 3rd.




  2. #2
    Join Date
    Jun 2011
    Posts
    1,353
    Quote QUOTE: View Post
    The Sun Princess has been forced to cancel the first voyage scheduled following its recent overhaul, with passengers given very little notice.

    Over the last two weeks, it has undergone a £20 million revamp in drydock - but had been penciled in to depart on a 14-day trip from Singapore.

    However, the trip was cancelled at the last minute due to a malfunction with the ship's power systems - even while passengers were at the cruise terminal.

    According to reports, as many as 2,000 people had flown in from Australia for the cruise, which was set to travel to Fremantle.

    Princess Cruises said in a statement: "Regretfully, we've made the decision to cancel the cruise scheduled to depart today in order to make the necessary repairs."

    All passengers who were due to sail with the Sun Princess will receive a full refund, as well as a 100 per cent discount on a future cruise and the cost of return flights home.

    Princess expects the vessel to be ready for its next scheduled departure on September 3rd.

    Bad luck with the problems Princess but well done for the compensation package. Princess Cruises is one of the best.


  3. #3
    Join Date
    Jun 2009
    Posts
    3,512
    Images
    2
    Massive disappointment for the passengers but Princess have done the best they can under the circumstances. I hope there is no time limit on the future cruise as some passengers may struggle getting time off work..Carol


  4. #4
    Join Date
    Aug 2010
    Posts
    6,763
    Compensation is good but why oh why did Princess leave it to the last minute - I just can't get my head round that.

    They must have known at least 48 hours out that the probability of cancelling the cruise was very high.

    Annie

    Illegitimi non carborundum

 

Posting Permissions

  • You may not post new topics
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •