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  1. #1
    Join Date
    Aug 2011
    Posts
    2

    2.5% Charge for Onboard Account if using a Credit Card

    Not sure if anybody knew this but from January 2012 Thomson are now charging 2.5% if you settle your onboard account using a credit card. I checked their website as it said "handling fees may apply for credit cards". So I emailed them and this was their response.

    "We apologise that you feel the information in this section of our website is a little vague regarding credit card fees on-board, this charge is something that we have introduced as of January 2012. So if you have travelled with us before this time you would not have incurred such charges."


  2. #2
    Join Date
    Jun 2011
    Posts
    646
    Regret to say that this is a trend that cruise lines seem to be copying from the budget airlines!


  3. #3
    Join Date
    Jul 2010
    Posts
    402
    sad days ,more money wanted by cruise lines,although thomson just getting into line with other cruise lines. l paid 2.5% two years ago with fred olsen.


  4. #4
    Join Date
    Mar 2010
    Posts
    10,499
    But it is illegal to impose a charge and call it a credit card charge - note Ryanair refer to it as a handling fee!


  5. #5
    Join Date
    Mar 2010
    Posts
    1,394
    Quote QUOTE: View Post
    But it is illegal to impose a charge and call it a credit card charge - note Ryanair refer to it as a handling fee!
    Would that apply to a foreign registered ship?

    The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it.
    T Pratchett.

  6. #6
    Join Date
    Jul 2011
    Posts
    86
    Quote QUOTE: View Post
    Not sure if anybody knew this but from January 2012 Thomson are now charging 2.5% if you settle your onboard account using a credit card. I checked their website as it said "handling fees may apply for credit cards". So I emailed them and this was their response.

    "We apologise that you feel the information in this section of our website is a little vague regarding credit card fees on-board, this charge is something that we have introduced as of January 2012. So if you have travelled with us before this time you would not have incurred such charges."
    That's absolutely disgraceful. Thomson are following Fred Olsen's example and penalising their passengers.

    What's even more amazing is the fact the forum's very own Thomson Twins (aka Diddy and Scouse) haven't defended this money grabbing move.

    Why the silence?


  7. #7
    Join Date
    Jan 2012
    Posts
    18

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    This is indeed sad news many airlines have been charging these fees when paying by credit card for quite a while now. It is equally disturbing that this also includes the use of debit cards! If passengers were to settle their onboard accounts in cash I feel sure there would soon be a 'cash handling fee' introduced . . . . moving forward how do we avoid such charges being made?


  8. #8
    Join Date
    Oct 2011
    Posts
    67
    Does it include debit cards on Thomsons? I know it did with airlines, but surely Thomsons are only charging for credit cards?


 

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