Impressive Celebrity Sky Suite

I have a customer who books regularly with me and always books a suite on-board a Princess cruise with business class flights and has cruised all over from the Caribbean, Mediterranean, Far East and the South Pacific. However, earlier this year I tempted him to book a celebrity cruise as I felt this would have been to a similar standard for him and I think what won it over was that the promotion included the free classic beverage package, whereas Princess does not offer this.

 (Princess mini suite)

He travels with his family so always wants 2 x suites next to each other and must be a wheelchair accessible cabin. So bearing this in mind I looked into various cruises itineraries but one standard out the most which was on-board the Celebrity Constellation doing a Middle Eastern cruise. As his agent and his first time to www.cruise.co.uk I made sure him and his family were looked after pre-cruise and post cruise which he has been very happy with.

Before departing on his cruise he asked me to look into another similar cruise for the Middle East with Celebrity again but for March 2018. With this in mind I had all of his original details on record making it easier for me to find him what he wanted. Although on this occasion he booked 2 x balcony cabins, as he was unsure as to how they would feel about the Sky suites.

So before travelling out on his more recent cruise I spoke to him to wish him a great time and would catch up with  him when he was back. However, within the first few days he contacted me via e-mail expressing his enjoyment of the Sky suite and asked me to look into upgrading his new cruise for next year from the balcony to the Sky suite for both cabins. Once I had spoken to Celebrity I then spoke to the customer on-board and ran over the upgrade prices with him inclusive of the business class flights also and he was so impressed by the service and amenities that he received whilst on-board he was very happy to confirm the upgrade.

After returning home I contacted him him to catch up and see how everything went and from start to finish everything was exceptional for them and I think I have now converted him from being a Princess only cruiser to a Celebrity cruiser. He has also now asked me to look at other options for Winter 2018 to see what other itineraries we can find with Celebrity based on the Sky suite.

So if you are particularly inclined to stay with one particular cruise line, because on personal experience, maybe it is sometimes worth taking the risk to broaden your horizons and try something new? Personally I have never been back to the same cruise line once in the last 10 years and I have been on 8 cruises and have my next one booked for next year. So why not contact me directly for me to check something new for you? Contact me directly on 0800 408 6116 / 0330 303 8216 or [email protected]


About Me

I'm Robin, 35 and been working for www.cruise.co.uk for 6 years now. I have worked in the travel industry for the past 15 years and I have become very confident in promoting cruise as well as focusing on customer service and providing the best possible service I can. Nothing is…

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