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We have recently returned from the Paris and Normandy cruise on the Viking Spirit which I believe is identical to the Neptune. Just like to say that we both took advantage of the silver spirits package and found the choice of wine and spirits excellent! We drank a bottle (or two) of Sancerre every evening and anything else we requested. So if you like to indulge on holiday the 'package' is very worthwhile.

Dear Mr & Mrs Sandler, We would like to welcome you home from your Portraits of Southern France cruise. We were sorry to learn that there were certain aspects of your most recent trip which were not entirely to your satisfaction. As a service industry operating in a competitive environment we are aware of the importance of customer’s comments adverse or otherwise. Viking River Cruises is committed to continuously improving customer satisfaction by enhancing our passengers' experience on our vessels and ports of call. To that end, we take all feedback very seriously and use it as a gauge for improvement. Therefore we would very much like to discuss your comments and observations; please contact us directly at Customerservices@vikingrivercruises.com. We hope to hear from you soon. Kind regards Viking River Cruises UK