We saw this cruise advertised whilst we were cruising last year on the Thomson Majesty. We enjoyed the Majesty so much we decided that as the Dream was earmarked for a refit prior to the 2013 season where it would be part of the Thomson Platinum Cruises.
We are really unsure what Thomson's deem to be Platinum, maybe its the flat screen TV , maybe the coloured throw across the base of the bed or maybe the addition of a tea making facility in the room, certainly there was no evidence of any major refit, more of a cosmetic makeover.
The crew worked extremely hard but it was evident that there wasn't enough crew to cater comfortably with the number of passengers on board.
Restaurants - There were three main restaurants one waiter service located on Deck 4 (Orion) and two buffet style self service restaurants located on Decks 9 (Lido) & 11(Sirens). Although there was a mix of available food available including the normal salad stuffs the mix of hot food which was a themed each evening was strange to us. On the night when 'english' food was the theme available there seemed to a strange selection given, basically it was a typical Sunday Lunch Yorkshire pudding, roast beef etc but oddly no mash or boiled potatoes. In fact we saw no boiled or any form of new potatoes throughout the cruise.
There were quite a few passengers leaving large amounts of food which were not to their liking.
Evening Dinner was only available at the Orion (Waiter Service) or the Lido (Buffet Service) which resulted in long queues as they never opened the Sirens restaurant on an evening. From the previous two cruises we have undertaken with Thomsons, we were disappointed with the availability and quality of the food on board on this occasion. One evening my wife could not eat anything which was on offer and so we paid extra to have Aberdeen Angus steak and chips, which I have to say was done and prepared to perfection and had other diners drooling on adjacent tables. Cabins - We opted for an Outside Plus cabin on Deck 7, which we selected. The room was clean , tidy and quite spacious, having a stacked fridge, ample wardrobe space and drawers. The Bathroom was spacious with a shower over the bath. However the fixtures and fittings although kept clean were showing their age. These are things we would have expected would have been addressed as part of any refit. Entertainment - The showteam worked extremely hard on the evenings, either singing or putting on themed tribute shows. One evening was set aside for a theatre night. The show team although working hard to deliver we felt were inexperienced and it showed during their performances. Lounges - These were packed on an evening and if you were not out early evening it was difficult to find seats. Itinery - The Ports of Call were all good to visit there was however a change to one location which was not previously advised either by Thomson or www.CRUISE.co.uk. Overall - A disappointment from previous experience of a Thomson Cruise, although the Dream is advertised as their biggest ship and part of the Platinum Cruises, it does not fit the bill as far as we are concerned.