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Thomson Majesty - The Cruise Frim Hell. by Coulter, Glasgow

Thomson Majesty - The Cruise Frim Hell.

Overall Rating: 1
14489 views

Cruise Line:
Thomson Cruises
Cruise Ship:
Thomson Destiny
Destination:
Mediterranean

Reviewed By: on
I have just returned from Thomson Majesty's first cruise 4-11/5/2012.
Thomson do not seem to have learned anything from the debacle of the first sailing of 'Dream'. All the problems of Dream were there.
Approaching the ship she looked quite good, but going up the gangway you could see that a quick paint job over the peeling paint. Public areas and cabin well carpeted, and decor was in toning colours. My twin cabin for sole use looked very clean with nice bed linen. Wardrope space limited with a cupboard and 2 drawers within the wardrobe structure but only one drawer would open, same with the four drawer unit between the 2 beds, and a small dressing table with only one drawer opening. The top of the dressing table had many cans of soft drinks and bottle of water, an ice bucket with no ice and this took uo 75% of available space. As I was travelling alone for only 1 week this didn't cause me to many problems but would have been neat for two people. The bathroom very small but clean. As I am only 5'1" and weigh 8 1/2 stone not too much of a problem but had to dry myself after showering in the main cabin tht is when I had hot water. Shudder to think how larger passengers were coping.
First thing I do when on a cruise is check where the muster station is in relation to my cabin and plan a route in case of emergency. I knew I was muster station 2 lifeboat no.1. I asked 2 crew members where muster A was but they did not know. Asked an Officer and told she did not know but she knew a man who did, but he didn't and informed me he had only been aboard less than 1 hour. After that he produced a scrap of paper from his office and asked me to locate it myself. In view of all the recent publicity I found this a bit worrying but 10 minutes before the 6.p.m. muster instructions were given as to where these muster stations were located. At the muster itself,I can only describe it as farcical, circa 400 passengers in a very small lounge bar with maybe 6 crew members shouting over each other the cabib numbers and it was difficult to follow what was what. At no time were we shown where our alloted life boat was and on checking the lifeboats on deck 7 couldn't fathom out their numbering system i.e. lifeboat 10 was next to lifeboat 6 and so on. Apparently those arriving at the ship after 6p.m. were given the safety drill on the coach from airport to ship.
The Destiny was berthed about 4 berths away and some of the crew were still boarding in the afternoon so none of the crew from the Destiny had any idea of the ship layout. As most passengers arrived luchtime to early afternoon we had all been up early for the early morning flights and were tired, needed a shower to get dressed for dinner which was a Freestyle arrangement and by 7.30pm the queues were halfway down the length of the ship trying to get a table. After queing for almost 2 hours I was shown to a table at the back of the dining room with the previous diners dirty dishes still on the table. That whole section of the dining room had no wine waiters so it was dinner without wine. The menu had a reasonable choice but all food at our table arrived thoroughly dried out and cold. I left the dining room around 10.30pm and the queues were still pretty long, many giving up and going to bed. On the second day which was a sea day and Captains night and this had been a 2 sitting affair which was marginally better and I was on 2nd sitting, ordered the Tornedos Diane for main course as did 2others at the table but it was totally inedible, even a 'Rottie' would have found the meat tough but apparently 1st sitting was ok. Day 3 decided to choose the vegitarian option Spinich Quiche but this arrived deep fried. From then on I diined on Soup and Bread Rolls. Now the Buffet Resaurant opened on to the pool deck but this had an odd arrangement. The Hot food sections was in the middle of the line with cold plates and hot plates for salad. It was so badly laid out that you needed a Sat Nav to negotiate round to get all the elements for breakfast and no trays were provided to get the food to the tables via the pool. The pool bar dispensed drinks in plastic glasses which was acceptable during the day with folks jumping in and out of the pool but not in the evening. This for me was cruise number 38 and never before have I gone to bed hungrybut hey ho I had lost 4lbs by the time I got home. The pool deck music was 5 decibels more than my ears could tolerate and this was piped throughout the whole ship sometimes till midnight, the solution I was given was to turn up the air conditioning because it was noisy and would drown out the music. The incabin and public spaces TV's were not tuned until day 6 and no internet connection.
There was a wrap around deck on deck 7 but no seats and sections were closed off while the crew painted the deck (this was the deck that the lifeboats would be launched from). This ship was by no means ready for fare paying passengers and non of the lessons from the Dream,s first sailing had been learned. The atmosphere aboard was non existent as 1400+ cruisers were unhappy and disgrunteld and the problems aboard were the only topic of conversation. We were all pressganged onto this ship. No one got what they had booked and paid for. The only other good thing was the weather was kind to us cause no-one from Thomsons was. Hadn't even cleaned the windows which were absolutely filthy. Feel I have been robbed blind, this was my first and last Thomson cruise,.

Times cruised before: 10+
Sailed: May, 2012
Age: 65+
Cabin: Inside
Occasion: Birthday

Quality of Food
Soup and Bread
1

Entertainment
None, Queueing for dinner at time of performances
1

Shore Excursions
None
0

Staff
Cabin Stewards only crew who knew what they were doing
4

Children's Facilities
0

Onboard Activities
No
1

Cabins
Size yes, facilities No
2

Overall Rating
1
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Comment
Couch, BURNLEY - Commented on this review

From your review I can't help thinking that you went on it just to whinge, was there any good points at all? There isn't a good word at all, as it seems very unbalanced, there must have been something acceptable?

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Wylie, Swindon - Commented on a comment by Couch (14 May 12 20:28)

Maybe there wasn't anything good. If a cruise has no redeeming features why look for some just in the interest of a 'balanced review'? This 'make the best out of a bad situation' attitude never fails to amuse me with the Brits on cruises. Americans or Germans don't stand for poor service in anything and they certainly wouldn't have vessels such as this sailing from their shores. It's precisely because so many people put up with rubbish that companies such as Thomson get away selling it. I appreciate reviews that don't pull any punches and the detail in it makes it reliable.

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mcgeown, LOUGHBOROUGH - Commented on a comment by Wylie (14 May 12 20:51)

I am sailing on June 1st and will post an honest opinion when I get back should that be good or bad this cruise has cost alot of money . I havnt cruised Thomson before but I do know what I expect for my money so I hope things improve before we go . I hope many more recent cruisers will also post reviews . Thanks for taking the time Coulter.

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Round, Jarrow - Commented on a comment by mcgeown (15 May 12 13:00)

I go on the cruise on the 15th 0f june so will welcome your comments.Jean (Newcastle ).

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llewellyn, ABERGAVENNY - Commented on a comment by Round (15 May 12 21:15)

Also going on June 15th our first cruise allison wales.

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round, Jarrow - Commented on a comment by llewellyn (16 May 12 10:50)

Will look you up and have a drink either to celebrate or commiserate.

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Sharpe, KEIGHLEY - Commented on a comment by round (17 May 12 13:58)

Also on the 15th June to celebrate a special birthday.

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llewellyn, ABERGAVENNY - Commented on a comment by Sharpe (18 May 12 21:59)

Looking foreward to meeting for a drink ,what is your special birthday or should i not ask.

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Corstorphine, Leven - Commented on a comment by llewellyn (18 May 12 22:45)

Did anyone do excursions? Did you use Thomsons or diy? Where are best ports for using HOHO buses?

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Ann, HALESOWEN - Commented on a comment by mcgeown (16 May 12 12:06)

Will also post honest opinion, leaving on 25th May, going with open mind because if you took notice of every review you wouldnt leave home! Really think Thomson should have taken time for the changeover, it was obvious that there would be considerable disruption to both the last Destiny cruise and the first Majesty. Hope mine lives up to the great times we've had on Celebration and Dream.

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