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Cruise from Marmaris by Lowe, Newcastle Under Lyme

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Thomson Celebration

OVERVIEW: This ship suits adult couples and singles taking their first or second cruise, seeking a modern but not glitzy ship, a middle-of-the-road lifestyle, and food and entertainment that’s not fancy. It is exclusively chartered by Thomson Cruises, so most passengers will be British, typically ov


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Cruise from Marmaris

Overall Rating: 1
1832 views

9 out of 15 people found this useful
Cruise Line:
Thomson Cruises
Cruise Ship:
Thomson Celebration
Destination:
Mediterranean

Reviewed By: on
This was our third cruise on Celebration as the itinerary appealed to us. The staff were excellent, working hard as usual however the reception staff were less than helpful. The food was wonderful and the free shuttle buses a bonus. We opted for cabin 331 on deck 4, as having spent the previous cruises on deck 1 and 2 we thought 4 would be more convenient with less stairs to climb for lifeboat drill. We had no sleep for all 14 nights due to the terrible vibration felt in our cabin when at sea, this was also very evident in the Horizons Bar. When we asked for a move we were told fully booked in spite of it being back to back and very few passengers staying on for two weeks. Reception said they were well aware of the problem but could not fix it while in service and it was our own fault for pre booking that cabin. We asked where in the deck plan it specified vibration. We also reported that on the coach from Dalaman airport to Marmaris, our Turkish driver fell asleep at the wheel on a mountain road and it was when we noticed the coach start to meander, we and several other pasengers shouted at him. He woke with start and refused to stop and pull over. We never took our eyes of him after that. I had to reported this together with the coach number to check in staff at the port and again three times to reception before they agreed to log it on their computer. This driver could have killed 40 passengers and we had a better response when we asked for extra pillows. Crazy. Due to the cut backs there is no courier on the coach transfers and the driver spoke no English. We will never go with Thomson again as we had a similar experience last year with the same coach company where the driver kept stopping and getting out to look at one of the wheels because there was smoke coming from it. Frightening when Thomson seem reluctant to acknowledge the problem. I have written to them and am awaiting a reply. I know it was not Thomson s fault but ultimately, they are responsible for their passengers safety. Has anyone else had this experience?

9 out of 15 people found this useful

Times cruised before: 6-10
Sailed: May, 2013
Age: 65+
Cabin: Inside
Occasion: Annual/regular holiday

Quality of Food
5

Entertainment
2

Shore Excursions
2

Staff
3

Children's Facilities
0

Onboard Activities
2

Cabins
1

Overall Rating
1
Review useful?
Comment
Taylor -
, Wakefield - Commented about this Review
Crikey, the driver incident is very worrying. We are going on the Black Sea cruise on July 8th and considering my husband has just come out of a Spinal Injuries unit makes me nervous about the Dalaman/Marmaris transfer. How long is the transfer by the way? We've been with Thomsons many times, plus P and O and NCL, and have enjoyed all the cruises. However it is our first time on the Celebration. It is very unusual for Thomsons staff to be nothing but excellent. I'll write up a review when I return so you will see how we got on.
02 Jul 13 10:50 - Reply - Was this comment useful?
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Comment
Blackwell -
, Chatham, Kent - Commented about this Review
My wife and I were also on the same coach transfer from Dalaman to Marmaris, and fully agree with the comments made above regarding the driver falling asleep. We also immediately reported this potentially disastrous incident to the check-in staff, and later in the week to the Destination Services Manager on board Celebration. It was apparent that Thomson were not concerned about this incident as the very same driver was waiting at the dockside a week later for the return journey. Luckily we were able to board a different coach, otherwise we would have refused to get on his coach.
01 Jun 13 10:09 - Reply - Was this comment useful?
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Comment
HEATH -
, GLOUCESTER - Commented about a Comment by Blackwell (01 Jun 13 10:09)
Me and my partner are going on the Ancient Wonders cruise on the 24th June and I am now very worried about the coach transfer after reading all of the above about the coach driver falling asleep at the wheel. I hope that somebody has written a strong letter to Thomsons, this driver should be struck off surely. Very worried.
06 Jun 13 19:45 - Reply - Was this comment useful?
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Comment
Lowe -
, Newcastle Under Lyme - Commented about a Comment by Blackwell (01 Jun 13 10:09)
I am so glad that somebody else reported this incident, I would ask that you follow it up with a letter to after travel customer services at Thomsons, as I really do think they should do something about this and they seem more than reluctant to even acknowledge it. I wrote to them the day after our return on the 21st May and have yet to even receive a note of it having been received. I am sure they are hoping that I will go away quietly, but I will not. We could all have been killed or seriously injured on that coach, especially due to the mountain roads and sheer drops in some points. I actually asked Thomson staff "what are you doing about it or are you waiting until you have a coach full of injured passengers to deal with?" Their reply was that they would log it on their system but never did until I stood by reception and insisted she do it while I waited. Just no good enough.
05 Jun 13 09:22 - Reply - Was this comment useful?
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Comment
Hargreaves -
, Leicester - Commented about this Review
Im glad someone feels the same as us about this Thomson cruise.Awful and thats a first.A punch up on the lido deck.Entertainment staff.No comment.Cabins noisy with vibration. Will stay with P and O or Royal Caribbean. Expecting an onslaught!! from loyal Thomson passengers.
29 May 13 22:48 - Reply - Was this comment useful?
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Comment
Aulton -
, Brownhills - Commented about a Comment by Hargreaves (29 May 13 22:48)
Having been a loyal Thomson passenger for a number of years, I too was most disappointed in our cruise on Majesty in April. Food was dreadful, some of the staff rude and insolent, couldn't wait to get home. I did complain but was told by Thomsons after care team that the ship was meeting its targets. Whos targets, certainly not ours.
04 Jun 13 13:56 - Reply - Was this comment useful?
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