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We have cruised on a number of occasions with Saga, both on the Ruby & Rose. Our experience of the service has been such that we prefer to call it care. The crew are absolutely fantastic, without exception, in our opinion. We are not the only passengers, by a long way, who hand out "little envelopes" to our waiters and cabin steward on our last evening as a recognition of them going the extra mile. Possibly the attitude of the reviewer affected the service he received?

My wife and I went on this cruise also. I disagree with nearly everything this passenger says. I cannot answer for the smoking problem but everything else was fine:the food,the service,the crew and admin staff. Embarkation was well conducted as was disembarkation. The excursions were excellent and good value for money. Our taxi service to and from Southampton was exemplary. We frequently cruise with Saga and have booked another 'Ruby' cruise for August. Following a good report from my sister-in-law,we are also cruising on the 'Pearl' next Spring.

I thought that smoking was banned in cabins because of the danger of fire at sea, smokers and like-minded puffers can smoke on deck or in designated areas. We had a broadcast put out in French to the French smoker(s) who puffed away in cabins on the Spirit of Adventure in December 09. We had serious warnings about the dangers of smoking at sea on the Safety briefing. I am a reformed smoker, but not evangelical about the habit.

Well well well, you're a cheery little soldier, are you not? Why are anti-smokers always so utterly joyless...