Cruise Reviews

What a disappointment

Reviewed By: Booth, Lancs on 26th May 2009
Cruise Line: Holland America Cruises Times cruised before: 6-10
Cruise Ship: MS Rotterdam Sailed: May, 2009
Destination: British Isles Age: 36-45
We have just booked a cruise on the Eurodam later this year and as the Rotterdam had docked local, we decided to take advantage of a days visit on board to sample the facilities HAL could provide. To be honest we were disappointed.
We found the Rotterdam to be dark and cramped and parts of it were quite worn and tired and reminded me of a cheap 80's hotel with all its dark reds, blues and gold. The Atrium was un-inspriring save a beautiful dutch clock situated in the middle. Chairs and upholstery were tired and looked like they could do with upgrading and dust could be seen everywhere. The buffet restaurant almost had a motorway cafe feel to it and the food (which HAL promotes highly) was pretty average and nothing to write home about.
I found the ship lacked any atmosphere but with all due respect we had called in on a port day and most facilities were closed. We were given three hours to tour the ship but after 30 minutes we were bored and I do not know whether it was me... but I could smell cigarette smoke in most parts of the ship.
The pool area was quite pleasant but other public deck areas were stark and again un-inspiring.HAL kindly treated us to a lunch in the main dining room which was very obliging of them but we were provided with herbed chicken and green salad (but alas no chicken ???) an average steak and an awful sloppy chocolate mouse that was like a school dinner dessert.(I know it was free but we were there to be impressed alongside many travel reps and in my opinion they missed an opportunity)
Staff were very pleasant for the short time we were there but overall we came away feeling quite let down by our experience. I know there will be many who will say 'how can you make a judgement after a few hours' and I could agree with you - but first impressions count. I am sure the ship has much to offer to many but we were told that the Rotterdam was THE flagship of the fleet... I was quite startled by this information.
I am hoping that our cruise on the Eurodam will be different by comparison... Please do not take this review too seriously as I am sure there are many that would quite rightfully say it is a fantastic ship..they are probably more in a postion to comment..but from what I saw..I would be reluctant to spend my money to travel on this ship.
Quality of Food2
Entertainmentn/a
Shore Excursionsn/a
Staffn/a
Children's Facilitiesn/a
Onboard Activitiesn/a
Cabinsn/a
Overall Ratingn/a
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Opinion: Disagree Comment by mclaughlin, san simeon (28 Jun 09 06:39) about this REVIEW
We sailed on the rotterdam, 16 days, santiago to rio, cabin 1080, dolphin deck. I am really quite amazed by this review, our experiences were all positive and we would rate the rotterdam as excellent. Lovely ship, perfect service, outstanding food, clean, overall and a most enjoyable experience. We have since sailed transatlantic to the mediterreanen, 26 days. on the noordam. Same experience , but longer, and we do prefer the intimacy of the rotterdam, but of course that is personal preference. We would never sail on any other cruise line, unless we go on one of the luxury cruises, smaller ships, and I am afraid that is out of our reach financially.
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Opinion: Disagree Comment by Wilcock, Mile Oak, Brighton (30 May 09 18:43) about this REVIEW
We have just returned from the day visit on the HAL Rotterdam in Dover ( Saturday 30th may 09). Can I just say that it was absolutely superb. The meal was well presented and the food delicious. The Ship was "elegantly old fashioned". There is a lot of wood panelling giving it a slighly dark feeling, however it was absolutely spotless and one reviewer suggested it smelled of smoke, but it did not appear so to us. Yes there are areas on the ship that smoking is obviously allowed, however we moved all over the ship and did not encounter any areas we would avoid!. Thomas Cook Cruise Club did the tour extremely well allowing plenty of time to see what you wanted. Unfortunately the ship is just finishing a 21 day trip and was full, so we could not see any cabins ( however we did take a peek as one was being cleaned) In answer to the comments,we suggest you contact the Thomas Cook Cruise Club who are offering trips around ships FOC. All in all, based on what we saw and the people we met, who were a tremendous mix of people but all extremely friendly, I would book a HAL ship at the drop of a hat!
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Opinion: Agree Comment by Martin, liverpool (26 May 09 20:42) about this REVIEW
I agree with the reviewer. If you find that the ship is a tip,after 3 hours, then a week on it will not improve things. You normally find fault after a few days sailing , but if you find it before you sail , then it doesn't say much for the ship. Its all well and good to say its a fine ship if you have sailed on the actual ship. If you are only impressed with the company, it has no value here. This guy found it to be dirty and smelling of fags. I would avoid it, on that alone.
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Comment by Morton, Cheshire (26 May 09 20:23) about this REVIEW
I have not set foot on this ship but over the last 25 years I have sailed on at least 6 different Holland America ships. I haven't sailed on any Berlitz guide 5*ships but neither have I sailed on any less than 4*. I do expect a degree of style, comfort and value for money and that is what we have always had. I DO feel you are being unfair. This is a site for reviews of cruises. You have not taken a cruise on this ship. If, as you request, we should not take this review seriously then I'm afraid you should not have posted it!
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Comment by Radnor, Altrincham (26 May 09 20:03) about this REVIEW
Don't mean to sound rude but how did you manage to board the ship for the day? How did you get offered?
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Comment by Booth, Lancs (26 May 09 22:46) about a COMMENT by Radnor (26 May 09 20:03)
They offer sampler/business days whereby you book with them and have to have your passport etc to board. I will make a comment as per the other remark as I am entitled to do so having boarded the ship and looked around - and this is my honest opinion (and echoed by the comments of others visiting) We could not understand all the hype surrounding the up-marketness of their ships- especially if this is their 'Flagship'. Would people rather I lied ? Comments are right in as much as I did not do a cruise on this ship - and I am glad I did'nt as just by looking around it I would have been disappointed... I am not trying to offend anyone - just giving a 'personal' opinion ..people can take it or leave it ??
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Comment by mcrae, manchester (27 May 09 06:37) about a COMMENT by Booth (26 May 09 22:46)
why do people get so nasty on this site ? I once posted some negative comments on here about a cruise we had problems with,and it got so nasty, people telling me I cant spell(which I cant,but who cares ) ect,ect.My conclusion was that the cruise companys must employ people on here to defend them.Mrs Booth can have her say,and state her opinion if she wants to,as at the moment we live in a free country not a dictatorship,hope my spelling was not too bad,but if it was,its not the end if the universe.
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Comment by booth, billinge (04 Jun 09 15:23) about a COMMENT by mcrae (27 May 09 06:37)
Thank you (Mcrae) - you are absolutley right .. there are such narrow minded people about - Some people above are just being hypocritical... at least I have set foot on the ship and they have'nt so how can they make comment about my comment? Anyway I am sure life is too short to have to worry about such nasty comments..I was just being honest, I am entitled to be so and will continue to be so... Nice to see there are a couple of us who don't fall into the pretentiousness of cruising
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