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Consummate Host!

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Crown Princess

OVERVIEW: Crown Princessis a grand resort playground, and Princess Cruises delivers a consistently fine, well-packaged product, always with a good degree of style, at a competitive price. With many choices and ‘small’ rooms (a relative term) to enjoy, the ship has been extremely well designed, and t


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Unofficial Photos

something fishy in Vietnam

Submitted byFrancis, Oldham

something fishy in Vietnam
What did you say your name was? Safety issue I think Hong Kong Scary in Vietnam Fresh food Ho Chi Min style spectacular show Ngong Ping cable car not for the faint hearted Buddha at Lantau Choice of 3
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Top Rated Photos

 

Submitted byTaylor, lee on the solent

Oceana at St Barts 19th Jan 2014 After a showery start the sun came out to give a magical rainbow halo over Castries Harbor in St Lucia on this wonderful Christmas cruise Azura Skjolden Norway Allure of the Seas - Front Ship Azura alongside in Olden Norway Azura Skjolden Norway One of the crew QM2 in Southampton
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Consummate Host!

Reviewed By: on
When things were going well, it was great, but when the norovirus struck they didn't want to know. I was fine, but my daughter was struck down on our last day as were hundreds of other passengers.

We were told to stay in our cabin, where my daughter would be assessed and they would arrange food, drink and medication. Despite numerous calls to the medical centre, no-one came near us and I had to call room service to get food and drink.

When it came time to disembark, they couldn't wait to get rid of us. Once everyone else had gone they transferred all those who had been ill direct to the airport where we were dumped for a 7 hour wait for our plane.

I wonder if our carrier was made aware that they had a number of passengers on board who had been suffering from the norovirus.

Several letters of complaint elicited the usual platitudes and the final paragraph "I do hope that despite your current feelings we may have the opportunity to welcome you back on board so that we may be able to fully restore your faith in the service we provide".

As if we would spend thousands of pounds to test this claim. No offer of compensation or discount on a future cruise. The proof of a consummate host is how you look after your guests when things go wrong.

Review useful?
1318 views

Cruise Line: Princess Cruises
Times cruised before: 3-5
Cruise Ship: Crown Princess
Sailed: January, 2012
Destination: Caribbean
Age: 56-65
Cabin: Balcony
Occasion: Annual/regular holiday

Quality of Food
4

Entertainment
2

Shore Excursions
3

Staff
3

Children's Facilities
0

Onboard Activities
0

Cabins
2

Overall Rating
3
Comment
Claridge
, Bristol - Commented about this Review
thanks for being honest - not surprised about them not wanting to know, recent cruise on Diamond Princess 2 passengers were hurt on a day trip due to the way they were "handled" getting on and off a river boat and the staff at the day trip desk did not want to know and just said "its not my problem" couldn't get any worse or could it?
24 Jun 12 17:43 - Reply - Was this comment useful?
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