Oceania Cruises Reviews

Just thought I would add an additional comment to my earlier review. We have sent several letters to Oceania, complaining about the non-service we received from them when ports of call were missed out (ie: making us pay to take the coach to the port of call in question) and also the fact that a discretionary goodwill payment from Oceania, was only able to be accessed if you put your hand in your pocket yet again and paid to take ANOTHER CRUISE, but only until the Spring of 2009. This is outrageous! Oceania's response has been disgraceful each time, choosing to disregard my comments and suggest that I was questioning the Captain's decision regarding the safety of passengers - THIS WAS NOT THE CASE and also indicating that I was requesting a further COMPENSATORY payment from them - again, not the case - I was requesting that they show more regard for their customers and offer the payment, regardless of whether another cruise was booked, which might encourage people to give Oceania the benefit of the doubt!

Had a similar experience in June with the ship sailing away into the distance at Sorrento bound for Naples leaving guests ashore with only one representative (Destination Services) whom was completely out of his depth in handling the situation. Our complaint was the poor handling, lack of information and on arrival by coach at Naples there was no one or sign telling us how to get to the ship. We complained to the concierge. A complete waste of time - they noted our stateroom number but nothing. The next day we missed out on Positano and spent the day in Naples again as the weather was expected to be as bad. So much to a smaller ship being able to access smaller ports of call. Not on Nautica. To add insult Silverseas had a ship anchored at Sorrento also and they were still operating a tender service. No which cruise line I will be with next time