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Island Cruises

Island Escape

Island Escape Christmas Disaster

island Escape Christmas disaster

Reviewed By: Gordon, Malvern, Worcs on 16th Feb 2010
Cruise Line: Island Cruises	Times cruised before: 6-10
Cruise Ship: Island Escape	Sailed: December, 2009
Destination: Canaries	Age: 65+
Cabin: Outside	Occasion: Annual/regular holiday

We were on the Island Escape for the Christmas Carousal. We started off fine a couple of lovely sunny days, then it seemed all down hill from there. You have had many reviews about the toilet situation so I won't go that way. We were very dissappointed by missing out 3 ports, but not having any control over the weather, we found ourselves at sea for 2 1/2 days, not nice on the Atlantic. My husband and I decided we were going to enjoy our break so joined in everything we wanted to. We ate mainly in the Island where the food was as good as ever, but the Oasis is still wonderful. We have been on IE 3 times previously but this was the first time we noticed how run down everything was. I supposed because we spent so much time on board. I wrote to Thomson with our comments (I did not complain) just pointed out the problems, and they have reacted most favourably. I may add our neighbours were on IE two weeks ago and the toilet situation has still not been resolved. Fortunately this has not put us off cruising, and with luck we shall be on the high seas again in April.
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Opinion: Disagree Comment by Leaman, Clacton on Sea (24 Feb 10 19:12) about this REVIEW

Of course it would depend on what you consider to be a favourable reaction! Most people have turned down 20% or 25% of the cost in compensation. I would urge anybody who was affected by the Christmas Carousel debacle to join the action group cruise from hell. http://cruisefromhell.webs.com/

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Comment by North, Huddersfield (17 Feb 10 09:00) about this REVIEW

Why not post your letter and the favourable Thomson reply on here ?

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Comment by Bosscat, Argolida, Greece (17 Feb 10 08:46) about this REVIEW

yes, please let us know of their exact response as the story from many others is not positive.

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Comment by price, leicester (17 Feb 10 00:11) about this REVIEW

could I ask HOW Thomsons reacted most favourably??

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