Fred. Olsen Cruises - Boudicca Cruises Reviews

It is very regrettable to get ill while on holiday and disappointing if resting in the cabin was ever compromised. Boudicca has a very diligent Guest Relations Manager, who, if these concerns had been brought to her attention, would very likely have sought to have the work suspended until a more convenient time or sourced an alternative cabin in which to rest. Regards FOCL

We commented on the apalling service and lack of customer care in Nov 2010, the ship was in dire need of a refurb then. How long does Fred Olsen intend to let people go on the Bouddica? in this condition. It needs scrapping. We have enjoyed several other cruises with Olsen on the Braemar but will not go back ffor fear of the same thing happening on the other ships. Its a shame we have recommended them to so many people. Maybe fred Olsen jnr standards are not as good as his dads. They are obviously not bothered about customer comments any more. We have just been with royal Caribbean what a difference in standards and service. Plus that COUGH! everyone including us had it when we were on the ship, it took my husband 3weeks to get rid of it, and he is usually never ill.

You should have tried what I did once and take your bedding down to reception and settle in a comfy chair, they soon found us another cabin! No one should have to put up with disruption like that and there is nothing worse than being promised attention and ten not receiving it