Fred. Olsen Cruises - Boudicca Cruises Reviews

What is happening here to good customer service ! your mother in law requested help and you say , none was given, this is not putting F.O. in a social service position....ITS just Good Service, this is no diffrence to going into a shop buying something when you get home and unwrap it it isnt the same as in shop window, buying a meal not much taste or going to a show and finding a large post spoils my view....The lady says she asked...bet she didn't shout and make a big fuss !....if it was my relation i would be angry too. Joanie Mc Lancashire.

I totally agree with you. If a cruise line accepts bookijngs from single passengers than they should look after them, especially as they pay more! I am not saying they have to check they are mixing with other pax but at least give them the opportunity to do so by arranging get togethers etc. It is not a lot of work to arrange and a lot of lines do this. I am sure FO specialise in this as they usually have a lot of singles. Maybe it was one of those cruises when not many singles were on board but it couldn´t have been much fun for her. Perhaps next time she could try Saga as there are bound to be may people in the same situation. Hope it has not put her off,

Several comments. 1: It looks like your accom was what you had paid for i.e. inside /lower cabin if noisy. Obviously if no cabins available then no chance but perhaps she could have moved to other passengers cabin or was that even noisier!!!??? 2: Is your mother a fit 80 year old. If so could she not have asked to be moved and or requested a sitting at a bigger tale initially. 3: If not then surely it was asking a lot for the cruise company to act as carer and to GUESS that she was unhappy on her own. Sorry to sound harsh but ships are not social services and if she was unhappy then she should let staff know.

I do feel sorry for your Mother in law to have been placed in a noisy cabin but, unfortunately, if the ship is full or she cannot pay then there is nothing that can be done. It is all part of cruising. It shouldn't have been the responsibility of the other family to ensure your mother in law didn't dine alone. They were on holiday and entitled to eat wherever they liked without having to feel guilty. Your mother in law could have asked the maitre'd for another table on these evenings. I think it is unfair of you to expect FO to assume responsibility either - if nobody says anything they wont know. If you felt that your mother in law was going to be isolated it may have been better if a family member or a friend accompanied her. Or she could have attended the Single Passengers get together and she may have met some other single travellers.