Marco Polo up the Amazon |
5 of 6 people found this review informative
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Reviewed By: Roberts, Reading on 15th Mar 2010
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| Cruise Line: Cruise & Maritime Voyages |
Times cruised before: 10+ |
| Cruise Ship: Marco Polo |
Sailed:
February,
2010 |
| Destination:
Caribbean
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Age: 56-65 |
| Cabin: Inside |
Occasion: Getting to a destination |
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My wife and I have just returned from 43 days on Marco Polo cruising across the Atlantic to Brazil, up the Amazon as far as Manaus, a brief excursion into the Orinoco and back through French Guinana, the Caribbean and the Azores. We hope our observations will be of interest.
The ship (now operated by Cruise & Maritime) is less scruffy than it was 2 years ago. Worn out carpets have been replaced, some of the holes in the decking have been repaired and the staff now take the issue of cleanliness very seriously. You now cannot enter a dining area without \\\"sanitization\\\". About time!
The ship had over 700 English and Dutch passengers on board and it simply could not cope with such a number. There were far too few sunloungers and chairs on deck and, despite requests, many were \\\"reserved\\\" with a towel, book, etc for long periods. There were no Deck Stewards to prevent this.
There was always a queue by the coffee station and, often, cheap plastic glasses were used when the normal mugs disappeared.
The cruise was, by modern standards, cheap - and it showed. The operator obviously tried to increase revenue by making outrageous charges for bottled water (£2.20 for 3/4 litre), wine (nothing reasonable for less than £15), drinks and, above all, excursions. The Company evidently hadn\\\'t bothered to try the excursions before selling them - this caused a great deal of discontent on board. Puerto Ordaz in Venezuela was especially disappointing. Moored at a filthy jetty handling iron ore, it was impossible to hire a taxi. The only excitement was an excursion to a shopping mall (that refused to accept US dollars!). The prices in the on-board shop were simply amazing. £22 for 5 razor blades!
The issue of tender and shuttle-bus tickets was badly mismanaged leading to many complaints and confrontations.
There were two dining rooms on board: Marco\\\'s Bistro (a self-service buffet where it was often impossible to find a table) and the rather more refined Waldorf Restaurant. The same food was normally served in both locations. Breakfast was OK (the fresh pineapple was excellent until it was all eaten) bananas and oranges similarly disappeared and were not replaced. We didn\\\'t enjoy the food at other meals. Always too salty, it was normally fish or pork smothered in a sauce. Green vegetables were virtually non-existant. Soups were tasty, but always laced with large amounts of salt. There were too few waiters and they (literally) ran to serve \\\"their\\\" tables. Drinking water seemed to be a valuable commodity - very hard to get at meal times.
Internet facilities were an expensive joke. A charge of 60p per minute is levied PLUS a further £3.75 to send an e-mail. The connection was so slow that it frequently cost £15 to send a short message.
Entertainment facilites were very limited. The shows in the Marco Polo Lounge were excellent (and we particularly liked the violinist), but badly designed seating prevented many from seeing the stage - and this led to more friction amongst passengers. The Scott\\\'s Bar (too small for dancing) hosted various \\\"cabarets\\\" - actually the Cruise Director and his staff singing. The resident duo were quite good.
Several of the machines in the gym were broken. But the aerobics classes were successful and well attended. On-board lectures were poor (especially the \\\"Port Talks\\\") and not delivered professionally.
Smoking was allowed in part of the Captain\\\'s Club and the smell permeated much of Deck 8 and entered the Marco Polo Lounge (where shows are held). This was most unpleasant. Smoking was also allowed on the open deck (starbaoard side).
We were satisfied with our cabin (although the carpet was filthy) - but many were not. Noise from the adjoining cabin was a frequent problem.
So, did we enjoy the cruise? - Yes.
Could it have been better? - Most certainly.
Will we travel on Marco Polo again? - Certainly not.
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| Quality of Food |  |
| Waldorf Restaurant | | Entertainment |  |
| | Shore Excursions |  |
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| | Children's Facilities | n/a |
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| | Overall Rating |  |
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