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Marco Polo up the Amazon

5 of 6 people found this review informative
 
Reviewed By: Roberts, Reading on 15th Mar 2010
Cruise Line: Cruise & Maritime Voyages Times cruised before: 10+
Cruise Ship: Marco Polo Sailed: February, 2010
Destination: Caribbean Age: 56-65
Cabin: Inside Occasion: Getting to a destination
My wife and I have just returned from 43 days on Marco Polo cruising across the Atlantic to Brazil, up the Amazon as far as Manaus, a brief excursion into the Orinoco and back through French Guinana, the Caribbean and the Azores. We hope our observations will be of interest.
The ship (now operated by Cruise & Maritime) is less scruffy than it was 2 years ago. Worn out carpets have been replaced, some of the holes in the decking have been repaired and the staff now take the issue of cleanliness very seriously. You now cannot enter a dining area without \\\"sanitization\\\". About time!
The ship had over 700 English and Dutch passengers on board and it simply could not cope with such a number. There were far too few sunloungers and chairs on deck and, despite requests, many were \\\"reserved\\\" with a towel, book, etc for long periods. There were no Deck Stewards to prevent this.
There was always a queue by the coffee station and, often, cheap plastic glasses were used when the normal mugs disappeared.
The cruise was, by modern standards, cheap - and it showed. The operator obviously tried to increase revenue by making outrageous charges for bottled water (£2.20 for 3/4 litre), wine (nothing reasonable for less than £15), drinks and, above all, excursions. The Company evidently hadn\\\'t bothered to try the excursions before selling them - this caused a great deal of discontent on board. Puerto Ordaz in Venezuela was especially disappointing. Moored at a filthy jetty handling iron ore, it was impossible to hire a taxi. The only excitement was an excursion to a shopping mall (that refused to accept US dollars!). The prices in the on-board shop were simply amazing. £22 for 5 razor blades!
The issue of tender and shuttle-bus tickets was badly mismanaged leading to many complaints and confrontations.
There were two dining rooms on board: Marco\\\'s Bistro (a self-service buffet where it was often impossible to find a table) and the rather more refined Waldorf Restaurant. The same food was normally served in both locations. Breakfast was OK (the fresh pineapple was excellent until it was all eaten) bananas and oranges similarly disappeared and were not replaced. We didn\\\'t enjoy the food at other meals. Always too salty, it was normally fish or pork smothered in a sauce. Green vegetables were virtually non-existant. Soups were tasty, but always laced with large amounts of salt. There were too few waiters and they (literally) ran to serve \\\"their\\\" tables. Drinking water seemed to be a valuable commodity - very hard to get at meal times.
Internet facilities were an expensive joke. A charge of 60p per minute is levied PLUS a further £3.75 to send an e-mail. The connection was so slow that it frequently cost £15 to send a short message.
Entertainment facilites were very limited. The shows in the Marco Polo Lounge were excellent (and we particularly liked the violinist), but badly designed seating prevented many from seeing the stage - and this led to more friction amongst passengers. The Scott\\\'s Bar (too small for dancing) hosted various \\\"cabarets\\\" - actually the Cruise Director and his staff singing. The resident duo were quite good.
Several of the machines in the gym were broken. But the aerobics classes were successful and well attended. On-board lectures were poor (especially the \\\"Port Talks\\\") and not delivered professionally.
Smoking was allowed in part of the Captain\\\'s Club and the smell permeated much of Deck 8 and entered the Marco Polo Lounge (where shows are held). This was most unpleasant. Smoking was also allowed on the open deck (starbaoard side).
We were satisfied with our cabin (although the carpet was filthy) - but many were not. Noise from the adjoining cabin was a frequent problem.
So, did we enjoy the cruise? - Yes.
Could it have been better? - Most certainly.
Will we travel on Marco Polo again? - Certainly not.
Quality of Food2
Waldorf Restaurant
Entertainment2
Shore Excursions2
Staff2
Children's Facilitiesn/a
Onboard Activities1
Cabins2
Overall Rating2
5 of 6 people found this review informative
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Opinion: Agree Comment by Hope, Newlyn (02 May 10 20:30) about this REVIEW
A very balanced report and the point about smoking was particularly relevant and one which I missed in my review. There have been comments about people constantly complaining in other reports about this particular cruise but this was written in an eloquent manner by an experienced person and complaints concerning precious holidays are often justified.
Opinion: Agree Comment by Hart, Aylesbury (18 Mar 10 21:15) about this REVIEW
I agree with all the comments, bar the entertainment which was exceptional, and would like to add that the drinks in the bars were very expensive and we, and many other passengers felt that the drinks served in Scott\'s Bar had been watered and/or the measures reduced. The measures were very small anyway. A 440ml can of Bodington\'s beer was £2.80 and the only other bitter ran out well before we got home. Whatever happened to the old days when you got duty free drinks once outside the territorial water limit. Also the water supplied to cabin taps was often tinted brown but they insisted that it was safe to drink. On the last 4 or 5 days the cabin water was foul with a very metallic taste and smell. It was also the darkest brown it had ever been and on towelling down after a shower the white towels were stained brown. That water also made your hair thick and wiry after washing. We would never recommend this cruise ship and will avoid going on Marco Polo again.
Comment by Swallox, Rochdale (16 Mar 10 21:14) about this REVIEW
Darling the prices you paid on board are not extortionate - they are everyday prices in Manchesters Gay Village !
Opinion: Agree Comment by Stebbing, Champagnac La Riviere (16 Mar 10 15:36) about this REVIEW
I agree with many (but not all) of the comments, but a lot of the \'problems\' were caused by selfish, inconsiderate passengers (ie sunbeds, cups being taken back to rooms which meant using plastic cups, mad dashes and *huge queues to get tickets for the \'first\' tenders etc). *If you weren\'t one of them it was a very funny sight, sprinting OAPs like lemmings. This was my first ever cruise and I do feel I would rather have paid a little more and not felt that we were being fleeced by exhorbitant prices on boards as mentioned. The trips in Puerto Ordaz were all a disaster in some respect but this was at least addressed by the ship in that some form of refund was offered on all trips, and one trip due to be repeated the following day was cancelled because of complaints after the first one. Also I would have paid more not to stop at the industrial ports, which were unsightly and far from anywhere pleasant. You got the impression that they were doing it to cut costs, as many of the destinations did have proper cruise ports. Organised activities every day were varied and plentiful if you wanted to partake. There were plenty of games to play as well. I ate every evening in the Restaurant and the food was generally excellent. Sauces were a little oversalty for modern tastes, but could have been deliberate as you need extra salt in hot climes. However you could ask for food without the sauce or chose plain grilled chicken breast or salmon. Fresh fruit did run out as the cruise continued and the salads were a little sad towards the end. As a non tea/coffee drinker I did feel water should be available all day. The reason it wasn\'t was probably down to hygiene, no matter how often the ship say/write \'don\'t\' there are still idiots who want to fill up their own water bottles at the machine. It took me 10 days to work out that you could just ask for iced water at the bar at no cost. In the meantime it cost me a fortune in Coke at £1.80 per tin. I think the grumbling by the less laid back passengers had us all nit picking towards the end, and changed departure times (for stated reasons the passengers just did not believe) did little to engender a sense of satisfaction. Having said all that it was a really friendly ship, easy to find your way around. ALL the staff were amazing and worked very hard, the entertainment was of a very high standard. The cruise director on this voyage was the most amazing character who knew most of the passengers by name and had the knack of making each one feel special. Unfortunately the same cannot be said for his Deputy who will, I believe, be taking over for a few cruises whilst the current director moves on to set up a sister ship. This was a first and possibly only experience for me and I thoroughly enjoyed the vast majority of it. I saw places and things I had never expected to experience and as I said initially, most of the little niggles were caused by a few (quite a few) selfish and thoughtless passengers. This spread a feeling of frustration and further selfish acts (for instance the issue of sun beds reportedly, according to ship gossip, led to one cabin being found to have secreted two! Lord knows where they found the room to store them.) Would I go on the Marco Polo again - under the current Cruise Director - yes; Otherwise probably not.

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