First time with costa after P&o,NCL andRoyal Caribean.Ship is very large with 3800 passengers.The staff were trying hard but were tired out working 8 or 10 month contracts with no days off.The organisation and administration were of Italian chaos and problems not immediately resolvable were " not my problem".The buffet .communal spaces and lifts required all our mauling and rucking skills.I found the Italians arrogance and inability to queue quite amusing in the end.I live in Spain so am used to latin temperament but this was something else.Overall the food was reasonable and the restaurant service good.The english host informed us prior to disembarking that we could win afree cruise by completing a satisfaction survey.He pointed out that satisfactory = excellent and a winning survey had excellent ticked all the way through.If you are looking for acheapish value for money cruise and like butlins at sea,then this is for you,but beware as in all cruises the cost of extras.I peronally will stick to NCL followed by P&O and Royal Caribean.
20 out of 26 people found this useful
Times cruised before: 3-5 Sailed: December, 2011
Occasion: Family holiday
Quality of Food
Restaurant to avoid the push and shove.Dinner had 6 or7 courses,good variety but nothing special
First show was staff performing like x factor.Remainder of shows like curates egg.Plenty happening on board to suite most tastes
Expensive.We did our own and enjoyed them.We had the flexibility we value.
Mixed bag of staff.All were tired out.Cabin and restaurant staff good but admin staff poor.
Plenty to do but more choice on other cruise lines
We were given disabled cabin as ship full.Cabin shower room large rest smaller resulting in limited wardrobe space.Select cabin carefully as can be very noisy from entertainment and other guests keeping very late hours.