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Cruise to Iceland,Faroe Islands and Norway by Chilton, Peterborough

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Celebrity Eclipse

OVERVIEW: This is a sister ship toCelebrity Equinox(2009),Celebrity Reflection(2012),Celebrity Silhouette(2011), andCelebrity Solstice(2008).


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Cruise to Iceland,Faroe Islands and Norway

Overall Rating: 4
4367 views

29 out of 34 people found this useful
Cruise Line:
Celebrity Cruises
Cruise Ship:
Celebrity Eclipse
Destination:
Norwegian Fjords

Reviewed By: on


We have just recently returned from our first cruise on a Celebrity cruise ship the Eclipse. The boarding on at Southampton was quick and efficiently done
Cabin:- Excellent, clean, comfortable and quiet. We had an Aqua class cabin, we decided to have a bit more luxury. Cabin steward Marc , was very helpful, polite and always cheerful. He kept our cabin very clean.
Food:- we ate in the Ocean view quite a few times , always for breakfast, and a couple of times for dinner and lunch, ( if we didn't have breakfast) We normally ate in Blu Restaurant, on the whole it was ok, the first time I had New York Strip steak it was delicious then the next time tough and the third time, couple on next table said to te waiter it was the worst steak he had ever had, seems I wasn't the only one. The last formal night it wa a special Lobster. I was really looking forward to it, when it came it was stringy and tough, I complained to the Asst maitre D, he did ask me how my meal was so I told him. He proceeded to try and lecture me on how to cut lobster,I told him I had had lobster many a time and did not need lessons.
I did not like his attitude, but that is my only complaint about the staff. All of the others onboard were very friendly, polite, could not do enough for you .The food at Tuscan was excellent we only ate there once. I object to paying for speciality eating especially at $40-50 extra each. We got this half price before we go on board . We had champagne tea in Murano's that was very nice.Selection of food in the Ocean View was excellent and on the whole good. The Cafe Bacco was very good as well, if you could get a seat. it did irritate me somewhat people just sitting there reading with no drink!Mixology Bar was fantastic, cocktails made by Alexander, a very charming and funny young man
Entertainment:-We only went to the theatre once. it wasn't really our cup of tea. We didn't go to any of the classes, but did go to the fantastic Corning Hot Glass show, a lot! to see Ryan, Taryn and Carl play with hot glass, very entertaining and these glass blowers are very talented. Highly recommend! Think Celebrity need to get more entertaining pass times for when you are onboard, napkin folding, mr. and mrs. and Bingo are really not for us, but I suppose someone must like it, they just need a broader selection. Luckily we had superb scenery and I just loved watching that!.
Excursions:-The excursions were a bit expensive,and some not great. We did a lot, but not Flam, or Bergen . We know Bergen very well. We have been on the Flam Railway many years ago, so it wasn't too much of a disppointment that we did not get tickets. We did enjoy the Whale watching on the first day and did see Minke whales and puffins. This was at Reykjavik. We have been to Reykjavik before and had seen all the Geysirs etc but not whales. The trip to Herdalseter was great to the cheese farm where the Hairy Bikers had been was great, but not enough time there!. The trip to the Glacier Centre , and lunch at Skei,which was excellent, made even better by the lovely Italian Guide we had called Anna, very interesting and amusing! The hotel at Skei laid on a lovely kaldt bord Buffet, Norwegian food, reminding me of my late mothers food( she was Norwegian).
Drink Packages:- We thought the drink packages were a bit steep but took one out for cold drinks/coffee/water. We actually found that at the end of the cruise, we could have saved ourselves about $80 paying it daily! Would not do that again. The cost of having Internet on board was sorry to say a rip off. Quite a few complained , us included we only looked at our emails twice very quickly to delete them. We did not complain perhaps enough! I wouldn't bother again with it, learned our lesson.Also no ironing room and we needed to iron our clothes , very helpful receptionist helped us out.I'll bring clothes that don't need ironing next time!
We overall had a fantastic holiday even with the few minor irritations. Eclipse is the cleanest and best ship we have ever been on. We have been on 6 cruises , this was the first Celebrity. I understand from some of the passengers we spoke to on the ship that they had noticed cutbacks, the amount of staff, food quality etc , The staff were all very poilte and helpful and friendly, which I have not had on a lot of other cruises. I think the Customer relations is very good, they have all I think had courses on how to treat passengers, but some areas of the ship the Spa, I think they are a bit pushy. Go to get your hair cut and then have the hairdresser trying to get you to buy $300 of products really annoys me.We would go back on this ship or the sister ship. Hopefully next year, it was a fantastic holiday!We really enjoyed Celebrity Eclipse, and hope it will be the same standard next year!

29 out of 34 people found this useful

Times cruised before: 3-5
Sailed: August, 2012
Age: 56-65
Cabin: Balcony
Occasion: Annual/regular holiday

Quality of Food
Except for the few times we had not very good food in Blu, tough steak and tough lobster food not always hot as it should be! the rest of the time good food in OceanView, Cafe Baco, Tuscan italian Speciality restaurant excellent
4

Entertainment
Went to theatre once it, was ok
2

Shore Excursions
The least favourite excursion was the Akureyri to Godafoss, and Botanical gardens, it was not worth the money. godafoss lovely . Best Excursion was at Geiranger to the Glacier centre, Glacier, Boysebreen, Skei for lunch and the various stops on the way, guide was excellent!
4

Staff
Cabin Steward marc very efficient and kept our cabin nice clean and tidy, could not do enough for you. Lady at reception helped us regarding our ironing, she was exceedingly helpful
4

Children's Facilities
0

Onboard Activities
Not enough activities onboard. Sorry but a bit boring , napkin folding! Mr. and Mrs. Bingo. The best onboard activity was the Corning Museum of Hotglass who had shows on nearly every night! Could not get enough of that! More interesting activities required. !
3

Cabins
Our cabin was lovely clean, comfortable bed, which is a must! spotless. Big enough. Position of the wardrobe a bit awkward, but manageable. Bathroom beautiful and great shower. Toiletries everyday.Cabin big enough.
5

Overall Rating
4
Review useful?
Comment
Holmes -
, Abingdon - Commented about this Review
NB the entertainment on ANY ship can be hit & miss - you may or may not find a set of people you like. No end of reviews on here, all sorts of ships and lines, people liked this, not that , etc. Just because a given ship had a line-up you liked last time, no guarantee that'll happen the next one, etc, etc.
16 Sep 12 13:26 - Reply - Was this comment useful?
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Comment
nugent -
, barrow-in-furness - Commented about this Review
what was the verdict on the ironing?? Im intrigued!!
02 Sep 12 23:46 - Reply - Was this comment useful?
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Comment
Long -
, Dollar - Commented about this Review
Hello Chilton. My husband and I have only ever been with Celebrity and have always found their ships to be very clean and the staff very friendly. We are going on the Eclipse in October to the Canaries and Azores in the same balcony cabin we had last October - can't wait. I agree that the entertainment on the odd occasion was not up to standard. With regard to the drinks on board, we found them very expensive, even a cup of coffee!! What really annoyed us was people being able to smoke in part of the SKY lounge, so if you wanted to lay out on one of the loungers looking out over the front of the ship, you could have someone smoking beside you!!!! People do suffer from asthma and other lung problems, so found it difficult to stay in the SKY lounge - come on Celebrity you need to address this problem! Do keep going with Celebrity they are still a first class company to sail with.
02 Sep 12 19:47 - Reply - Was this comment useful?
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Comment
Johnson -
, Wimborne - Commented about this Review
Hi Chilton, sounds like we were on the same cruise. We departed Southampton 4th August, the weather was fantastic as was the scenery. This was our fourth cruise on Eclipse and have to say we agree with all your comments, especially about the entertainment. We did go to all the shows except one and do think that they need to up their game some what. The staff as always were excellent, our food was good except as you say the lobster was tough. We have had it before and had forgotten what a dispointment it was. We have also sailed on Silhouette [in May] and she was as good as Eclipse. I do not think that there is a cruise company that will get full marks for everything, but for us Celebrity gets as near as one could expect. Enjoy your next cruise on Eclipse!
01 Sep 12 17:34 - Reply - Was this comment useful?
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Comment
chilton -
, Peterborough - Commented about a Comment by Johnson (01 Sep 12 17:34)
Hi Johnson We are already planning our next cruise Baltic or med..Glad you agreed with our comments . Next time will definitely avoid the lobster :-)
01 Sep 12 19:19 - Reply - Was this comment useful?
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Comment
Wartnaby -
, eastleigh - Commented about a Comment by chilton (01 Sep 12 19:19)
Things have not changed with regard to the entertainment since we last cruised with Celebrity 2 years ago. This was a real down side to our holiday which was otherwise ok. The ship is beautiful and the food was fab back then (no tough steak for me!). Come on Celebrity get the entertainment sorted and I would be tempted back.
04 Sep 12 13:49 - Reply - Was this comment useful?
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