Carnival Cruises Reviews

Thursday 9th Feb 2012

www.cruise.co.uk - Cruise Deals, Cruises & Cruise Holidays

0800 408 6200

All of these Carnival Cruises reviews are written by REAL cruise passengers are their opinion & we DO NOT moderate or change any of the review. You can agree or disagree by posting up your own comment. You can write your review and we will send you a Fodor's Guide to Cruising for FREE, Get Cheap Cruise Deals 2012

Cruise Reviews
120,929 Opinions Cruise Answers
182,413 Q&As Cruise Photos
14,133 Real Photos Cruise Videos
1,448 Real Videos Shore Excursions Our Cruise
Consultants Cruise Info
Guides Cruise Forum Get a Quote Special Offers Last Minute Cruises Luxury Cruises Tailor Made Cruise River Cruises Family Cruises Free Brochures Make a Payment

Cruise Reviews

Carnival Cruises

Carnival Pride

MISREPRESENTATION OF `SUITE`

MISREPRESENTATION OF `SUITE`

Reviewed By: REID, MARYLAND on 10th Dec 2009
Cruise Line: Carnival Cruises	Times cruised before: 0
Cruise Ship: Carnival Pride	Sailed: November, 2009
Destination: Bahamas	Age: 46-55
Cabin: Suite	Occasion: Birthday

My review starts from the booking process. The cruise was a birthday surprise from my sister, I live in Edinburgh Scotland and she has lived in Maryland for 21 years. As a surprise I in turn tried to upgrade the stateroom from a balcony to a grade 11 suite, (this also gave us VIP status), which featured in the brochure and on line, but as my sis was main name lead on the booking I was told could not do this. I eventually had to tell my sis who paid until I gave her the money !! surprise I think not. Upon checking in to the `guest reception` and then proceeding to the stateroom, I thought the cabin was nice until I came from the hallway into the stateroom. Eeks!, the place was nothing like the picture in the brochure. Basically it was like an ordinary stateroom with about 3` longer balcony. We had to move the marble top coffee table to get to the chest of drawers and safe.... You could only swing a cat in the cabin. and was certainly not worth the $400 upgrade. When I complained to the guests desk they informed me they had no other cabins, they couldnt change us or upgrade as they cant change a reservation `on board`. They sail full. I have worked numerous years in hotels ie Sheraton,Hilton in the UK, I know all the explanations.. (What would happen if someones cabin was flooded,through maybe a lea in the bathroom or a ceiling tile become loose The bathroom was adequate but we realised that the shower tended to leak from possibly where the seal around it didnt work. (Too late to complain) and there appeared to be an unpleasant smell from the toilet itself. The wardrobe doors kept sliding all night and eventually we had to `wedge` it closed with a piece of card. (May I suggest a hook and eye catch at the top of each door) The steward was very nice and friendly. mornings Nearer the end of the cruise the balcony seemed to be wet and dirty in the mornings and discovered when the staff cleaned the stateroom above balcony all the water would run over the side. At one point I could write my name on the glass it was that dirty. On the last sea day, the Saturday, I noticed the balcony door was not closing properly and realised that the `loud aircon` was in fact the sound of the sea, because as I pulled the door closer to the inside the noise disipated which bought me to the conclusion that the salt air had perished the rubber seal. The constant sound of the engine racing at 27 knots through turbulent waters didnt help. Everything seemed to rattle in the room. I have to say the restaraunt staff were superb, had it not been for our nightly meet up it would have been a nightmare. The toilets in the public areas were not always clean and the lido desk was so wet thatI know of 2 people who were hurt through the lack of mopping up. The waterslide was out of action. Every day there seemed to be a pool out of action for maintenance. We noticed that the walking areas were sandy and the hull on the top walkways were dirty as well. We were told it was probably because of the storm the week before! This ship was a `sailing` disaster in my mind and should never have set sail. Other guests mentioned that there was not very much to do on board during the day. Where is the shuffle boards, the ballroom dance classes, pub quizzes,and not much to do when in port either (on board) Carnival pressume we all go on trips. It was like a ghost ship a Mary Celeste. If I didnt know any better I certainly wouldnt go on a cruise again (my sister has been on RCC, NCL and a couple of others) and certainly after this experience will NOT be booking with CARNIVAL AT ALL. I hope a lot of people read this and take my word for it because I flew all the way from Scotland to be so so disappointed greatly. I probably could tell you more but I dont think I could say anything positive about this cruise line.
Quality of Food
MAIN RESTAURANT - MEALS WERE ALRIGHT
Entertainment
ONE SHOW - NEEDS IMPROVEMENT
Shore Excursions
TRIP TO NASA AND DOLPHINE EXPERIENCE
Staff
RESTAURANT WAITERS, MADE OUR HOLIDAY, FRIENDLY INFORMATIVE, SEEMED TO CARE ABOUT US AND TREATED US LIKE INDIVIDUALS
Children's Facilities	n/a

Onboard Activities
NO
Cabins
DEFINATELY NOT WHAT WAS IN THE BROCHURE. BEING MY FIRST CRUISE, I WAS EXTREMELY UPSET, WHICH UPSET MY SISTER AS SHE HAD GIVEN ME THE CRUISE FOR A BIRTHDAY GIFT.
Overall Rating

Was this review informative to you?

Report this review

Comment by SHANNON, BARGEDDIE GLASGOW (30 Jan 10 16:21) about this REVIEW

We flew all the way from Glasgow Scotland in June 2009 and stayed a wk in Orlando then boarded the Carnival Glory for western carribean cruise at port canaveral. Our experience of the cruise was fantastic and we had 2 teenage boys with us who made loads of friends.. We still talk about what a great time we had and cant wait to do it again. Everyone is different and has thier own expectations but please dont be put of by this womans review, she was probobly just unlucky. Cant complain about anything it was wonderful and as it was our first cruise we couldnt compare with other ships but the service of all staff,cleanliness of the ship to the food was for us an experience we will hold dear.

Report this comment

Comment by Liz, Harrogate (11 Dec 09 21:37) about this REVIEW

If you think you paid for something you didn't get I was going to suggest a call to trading standards in Edinburgh, however it looks as though the money side of this booking was done in the US so is there any equivalent body your sister could contact?....Liz

Report this comment

Comment by Coolcruiser, Wakefield (11 Dec 09 00:15) about this REVIEW

Ironic as it may seem some Cruise lines publish a disclaimer after the Cabin (not stateroom those went down with the Titanic) picture.Even so a Cabin should be close to what you see in a Broucher.It would be expected that a Suite would have a minimum of 200 Sq Ft of space.that point you would have to prove before proceeding with Legal Action against Carnival.I can only assume that the $400 upgrade around (£36 per day for a 7 day Cruise) was far too much for what you describe.Stringing all these facts together you must proceed with some kind of action against Carnival.It is all quite disgusting and you deserve better.

Report this comment