Cruise News

Disabled couple's cruise row

A DISABLED couple from Hemsworth are considering legal action after a global cruise operator banned them from travelling alone.
Wheelchair users Paul Gregory and Sheila Cox, of Lavender Court, had booked a trip around the Mediterranean with P&O Cruises. But they were dismayed when the operator contacted them to say they could not board the ship unless they paid for two non -disabled people to go with them.

The couple, who have lived together without any assistance for 25 years, said P&O told them it was British law that they needed someone to help them.

But the pair, who independently enjoyed a cruise holiday with a different firm last year, say the company's policy was discriminatory and a violation of equality.

COMMENT ON THIS ARTICLE
Comment by Shane, Weston Super Mare (05 Sep 09 16:10) about this ARTICLE
Having travelled on a P & O ship last year, I was very dismayed to find an electric scooter being left in the corridor every evening. This, to me, is a H & S hazard, and in the case of an emergency, could prove very dangerous. The daily news sheet asked for such machines to be kept in the cabin (as did the pre-cruise info) but it was still there, night after night. If a couple both have wheelchairs or scooters, where will they keep them? The corridor is not the place, and I wouldn't imagine the cabin would be, either.
Comment by Goodwin, Reading (03 Sep 09 12:16) about this ARTICLE
Not sure about the moral issues or rights and wrongs of P&O's but their website is quite clear so Mr & Mrs cox shouldn't feel too hard done by. "As a ship is not always the easiest environment for using a wheelchair and/or scooter, we require all passengers who are bringing a wheelchair and/or scooter on board to travel with a personal assistant / travelling companion. Although our crew are always happy to help, they are unable to assist you in moving around the ship, or in any other day-to-day tasks."
Comment by Wallace, Liverpool (02 Sep 09 21:45) about this ARTICLE
Anyone disabled should try Royal Carribbean.They cater for the disabled from square one by providing over thirty adapted cabins.We sailed on Independence last year and it was wonderful.Common sense should be used regarding going on any excursions just the same as in the UK. M&B Wallace,Liverpool.
Comment by Ellis, OADBY (02 Sep 09 15:13) about this ARTICLE
I think that Paul and Shiela were a couple whom we met on the Queen Victoria Geysers and Glaciers cruise in July (with a friend of theirs who was also in a wheelchair) and seemed to have no troubles. We had a long chat with them on the harbour side at Alesund and at other times on board. This is rediculous. Good luck to you both. We hope to meet you again on another cruise.
Comment by McCabe, Weymouth (02 Sep 09 14:12) about this ARTICLE
I agree it is discriminatory ,I too have complained to P&O about a similar issue ie.the shore excursions for the disabled they charge twice the price for those people who have much less choice than the able bodied and I suggested to be fair a pound on the price of everyone else's trip would be fairer but they would not consider it.It's about time the disabled were treated fairly
Comment by Mansfield, Benidoleig, Spain (02 Sep 09 14:45) about a COMMENT by McCabe (02 Sep 09 14:12)
In reply to Mc Cabe I have to say that no surcharges have ever been imposed on my disabled wife and I have never heard of such a practise. It certainly would not be fair to expect fellow passengers to chip in. You don't achieve equality by imposing on the people who are still in good condition. As far as we have been concerned the inate kindness of our fellow passengers was more than we had any right to expect. The discrimination occurs when you become disabled and is tragic. But nothing is to be gained by insisting that you have "equal" treatment. Once handicapped your options become much more limited and while much IS done to make life easier, you are never going to be "equal". And while saying that I wish you a miracle if that's what it takes
Comment by McCabe, Weymouth (03 Sep 09 15:05) about a COMMENT by Mansfield (02 Sep 09 14:45)
You do not feel that the able bodied people should chip in but most I spoke too were horrified to learn that the disabled trips cost twice the price of their own and would have been only too pleased to pay a little more to equal things out after all nobody ASKS to be disabled and as far as never being equal maybe not but it would be nice to think that people cared enough about those less able to attempt to level the playing field
Comment by King, Abergavenny (02 Sep 09 13:07) about this ARTICLE
Like Mansfield, I have a disabled wife who, before we married, travelled alone around the world on her scooter. Airlines were superb in transporting her and her scooter. We have since been on three cruises, MSC, Royal Caribbean and Celebrity X, and have found that, as long as you are sensible a full enjoyment of a cruise can be had. The rub is that I am fully mobile and able to carry out my official role of carer and that on board my wife could get about the ship on her scooter as well as the fully mobile. When we had to get ashore by tender, two hefty crew lifted my wife and scooter onto and off the tender, but as an example of common sense, we decided that an excursion to Petra was unwise for my wife . The situation IMHO for two disabled persons on wheelchairs is totally different; alone they MAY be able to get about the ship, but for any emergency they would have to call upon the use of at least two crew, who at this time would be extremely busy. One may not like to have one's activities limited by H&S or Insurance considerations, but this is the real world, where cruising is extremely cheap and very competitive at less than £90 pp pd and the cruise companies have to be VERY careful about not transgressing H&S etc to maintain their profits. I would humbly suggest that this couple swap their wheelchairs for scooters. My wife uses a model that folds up so that it can be carried in a car boot and the battery takes off and is dry. We have travelled the world on many airline and not one has refused to take the scooter. This would not overcome P&O's objection, but it would make their holiday travelling much much more enjoyable.
Comment by Cornford, Seaford (02 Sep 09 09:52) about this ARTICLE
It is right to afford disabled persons every consideration. However, the difficulty arrises not so much on the ship as when they participate in excursions. I have been on a cruise when, despite being advised otherwise, a disabled person went on a 'Difficult going' excursion only to be 'rescued' by fellow passengers and literally carried back to the coach drop off point - The crew would or could not assist in such a way since they claimed that company and insurance considerations did not allow them to providing help that may not have a happy ending. I know this is regretable but until the policies are changed it is unfair that the onus is placed on other passengers; who in the case cited above had their whole [very expensive] trip spoiled. The disabled person in this case refused to heed the crew and insisted on her 'rights'
Comment by Mansfield, Benidoleig, Spain (02 Sep 09 10:27) about a COMMENT by Cornford (02 Sep 09 09:52)
I have a wheelchaired wife so claim to have at least some knowledge of the situation. Those who have said "Go for it" do so in total ignorance. We recently had an excellent cruise with Celebrity receiving every help. But I am reasonably fit. In case of emergency how do this couple get up or down stairs. The human desire to offer succour might well result in injury or death to others. Let's have some honesty. being disabled is definately the short end of the stick, but using it to campaign for martyrdom like this is not going to help the interests of any of the disabled. To Williams I suggest that he considers his contradictory staements to "Go for it" and then to consider Health and safety issues. Health and Safety rules do much to cause derision and amusement-but of all places it must come first on a ship. When you are disabled there are limitations, not only for the disabled themselves. but also for their impact on other people.

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