Cruises, Cruise Deals & Cruise Holidays

we have allways booked our cruises with victoria travel found them the best from brian @jackie ,weybridge

Well i have used Cruise Club UK for many years, and my have their standards dropped, CUSTOMER LOYALTTY does is still exist with them, yu can never get a straight answer, they have gone on 0800 numbers yes good, but our cruise consultant has gone onto training, but does her voice mail give you and atermatove, no. It says she will ring you back and leave a message and quess what never get an ANSWER. I rang up eventually got a cruise consultant, a clerk, who said that the cruse girl had gone on training, so i asked could her message be changed and say to call someonle else To cap it all i paid my forthcomiong last week and booking for 4 was over £6000, the person who took my bank details took £100 too much, i called them back and he stated his finger had slipped but the amount was correctly take off my card, to my amusament the £100 was taken out of my bank. When i contact them what a hassle, they did not have a copy of the final bill, although their cruise. consultant good find it on their screen, they ask me to send a letter and a copy of the final invoice to them to claim my £100 taken in error. back. I then lost it i asked to speak to a line manager and even the Company Director, who is non-exsistate, and refused to be put off asked to be put forward to another more senior manager or line manager. Eventuall after 5 minutes got some else who said they could not do it until they saw the person concerned, you tell me that they couldnt find my invoice which is on e-mail so at their request sent a copy and e-mail to them, but have got a phone call it will be credit ed back to my account, still waiting for the money and asked for possibly a reply to my e-mail and a apology would not go amiss. WELL I WILL NOT MENTION THEIR REPPLY SO I WILL NOT BE BOOKING ANY MORE CRUISES AND WHERE DOES CUSTOMER LOYALTY LAY THESE DAYS? Surely not with the customers who they rely on their business for or the crusie companies who give them free cruises??

Very informing and I can find most of what I need here. Can I ask if anyone done a Nile Cruise? What time of year is best? What is it like?

Do you have a system for not sending the Berlitz Guide? I received one at the very beginning of the year when I sent a review. I then answered a question and commented on another question and I understand I will receive another guide. I do not need another guide, but I still find your site useful and helpful. Marion, Swaffham,Norfolk.

i still have not received the Berlitz Guide and did a review 5.2.08 and have had several comments on it worth the noting.Please advise when I'll get one sent to me?

hiya you are great company and will keep being great if you send your BERLITZ GUIDE TO CRUISING WHEN US CRUISE CUSTOMERS PUT OUR CRUISE REVIEW S ON LINE THIS IS FIRST YEAR IVE HAD NO CRUISE GUIDE FROM USE VERY VERY DISAPOINTED ABOUT THIS .IVE PUT A FEW REVIEWS ON YOUR SITE AND ANSWERED FEW QUESTIONS AND PUT ANSWERS AS WELL PLEASE PLEASE WWW.CRUISE

Without a doubt, Cruise.co.uk is the place to visit, if you need a review before you go. However, people view things in different ways and this too is catered for. One only has to look at the statistics above to understand that the site is for everyone. I always write a review of my cruises, warts and all, if necessary, but with common sense as the theme. Congratulations on the web page above.