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Comment
by Todd, Radcliffe (07 Sep 08 12:00)
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Hello,
I wrote a review on the 25th June for our cruise on the independance of the seas.
This was over 10 weeks ago and I'm still waiting for my "free" Berlitz cruise guide book. You state you should receive within 4 weeks and I'm still waitng.
Regards
DETodd
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by MORRIS, PRESTWICH (06 Sep 08 16:39)
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Do any of these comments ever get responded to? I cant see any evidence of it. If not, why bother with this "paper excercise?" I would be appreciative if a staff member couild respond.
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by MORRIS, PRESTWICH (05 Sep 08 23:24)
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PLEASE ANSWER: Seems a lot of your readers have a problem, like myself, in that they are waiting weeks after posting a review, for the much promised Berlitz Guide. I fail to understand why it should take longer than 2 weeks to receive these and for such a large company as yours, I would hope that as my complaint is far from isolated, someone would take on board these concerns for goodwill if nothing else. I also agree that you should have facility for writing e mails to customer services, otherwise your phone lines are likely to be blocked with people complaining about not receiving their guides! If you could leave a reply I would appreciate it otherwise I will be one of the people blocking your lines!
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by Taylor, Chorley (04 Sep 08 18:05)
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Call centre opening times are not true, I tried to ring at 5.55 on a Thursday and was told 'Our offices are now closed, please leave a message' which is not at all useful.
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by Thompson, Woodbridge (04 Sep 08 07:52)
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There seems to be no other way to ask a question, rather than get a quote / brochure, so I will add my concern that Its been more than 28 days and I haven't received my Berlitz guide - can you please investigate.
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by Higgins, Littleborough (30 Aug 08 09:03)
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Are we ever going to get our Berlitz guides. I am cruising in three weeks and would like to read if before we go, you could at least answer our correspondence.
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by Armstrong, Leigh (20 Aug 08 10:39)
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Whilst you requested a comment re this particular page perhaps the script could be a tad larger for those of us with less than perfect sight. However my the point I wish to comment on is this:
When reviewers submit their opinions could it not be mandatory (as part of the address and details page) for people to enter the cabin number they are referring to as I am sure this would help a considerable amount of people get a better perspective of any cruise/cabin they are thinking of taking.
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by Bather, Wroughton (12 Aug 08 20:51)
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I submitted a review on 29th June of our NCL Norwegian Jewel cruise to the Baltic but still have not received a Berlitz Cruise Guide after 6 weeks. Is there a problem with the supplier?
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by Lemanis, Southampton (08 Aug 08 23:07)
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Dear Sirs,
It is nearly two months since I wrote my article/comments/review of my cruise on the maiden voyage of the Ventura and despite your promise I never received the "Berlitz cruise guide".
Kind regards
Issidoros Lemanis
17 Bitterne Way,
Southampton SO19 4EB
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