What Value Do You Put On Customer Service?

What value would you put on my customer service – £30? more? less? nothing?

I’m not talking about gratuities/tips/service charges.  I’m talking about what makes us stand out from our competitors?  What makes you put your faith and trust in us, rather than one of the many other companies out there selling cruises?  What is it that brings you back time upon time again?

The reason I ask is.  When you receive a quotation from one of our competitors, and its cheaper than ours.  When you have booked with that competitor before and was left very unhappy with the service you received from them. (and tell us about it!!)  Why do you ask us to undercut them to save you a few pounds?

What do you look for when you are thinking of booking a cruise?  The lowest price? We price our cruises very competitively but we are not always the cheapest.  Would you prefer to pay a little more for your cruise knowing that you can expect to receive a high level of service from start to finish?

We have been in business for over 30 years and over that time have built up a formidable reputation for providing extremely high and consistent customer service,  which we are rightly, very proud of.  We also have a high percentage of return clients .  So you know that we have solid foundations, years of experience, and a sound knowledge of the cruise industry.

We are also very well travelled, and take every opportunity to experience sailing on the ships you are interested in.  Even if its a one day ship visit.  We aim to ensure that, as part of our excellent customer service, we can provide you with personal insights into the different cruise companies,  ships, ports of call. What the food/spas/children’s entertainment/pools/bars etc are really like.  We provide you with, videos, photos, of ourselves, live question and answer sessions on Facebook.  You can visit our individual Facebook pages for the latest news, deals, and general interest, and of course read our blogs.  All to gain insight and knowledge to make your decision the right one for you.

We listen to your requirements, and needs, we ask you questions on your previous cruises and holidays.  What your expectations are, what you like and dont like to do on holiday.  All to ensure we match the right cruise for you.  We will call you before you leave to make sure you have everything ready, or if you have any last minute questions.  We also call you to welcome you home on your return.  To see how you enjoyed your holiday, and perhaps share your experience with others.  To encourage your feedback we send you a free Berlitz Cruise guide and enter your details into a free draw to win a cruise!

Not only are we polite, informed, knowledgeable and experienced over the phone, you can also visit our individual blog pages to see who you are talking to.  Which ships we have been on, countries we have visited, our achievements and most importantly I believe, you can read the comments and feedback that passengers have taken the time to write on our Rate My Service page.  To show potential new clients, just what kind of service you can expect from us.  Whether you book a 2 night mini cruise, or one of our Bespoke Bucket List Experiences.

Try to remember what kind of service you can expect from me and my colleagues . Which is the very reason we stand out amongst the rest and why we are the No.1 Cruise Agent in the UK