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Kirk - Answered a Question by bailey (04 May 08 22:15)

Hi we cruised with Carnival at the end of last year and got all our documentation, tickets etc, on-line. Log onto www.carnival.com and one of the options at the top is 'My Cruise'. You will then log in with your booking reference, go to 'My Documents' and you can then print off everything you need including the tickets and brochure. Hope this helps and have a great holiday.

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Burrows - Answered a Question by bailey (02 May 08 19:39)

Don't panic! You have plenty of time yet. Your tickets will probably come about 2 weeks before your cruise departs. The cruise operator will send them to your travel agent, who will then send them on to you if you do not make arrangements to pick them up from the agent. If you are worried, and your agent is local, ask them to phone you when they receive the documents so that you may call in and pick them up. It is not unusual to receive documents in the final week before your departure. Have faith. Thousands of passengers go through this process every week! Happy cruising.

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Ratlidge - Answered a Question by bailey (02 May 08 20:55)

We booked a Carnival cruise last year on the Carnival Valor out of Miami, through a US agent. They sent us an e-mail with a link to the documents, which we then downloaded and printed off. We also booked a NCL cruise out of Dover with the same US agent, and did exactly the same & we could even print off the luggage tags. Hope this help.

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Pearson - Answered a Question by bailey (02 May 08 22:10)

Were you allocated a room number when you booked? As you can use this info when ring up Carnival to see if your name was assigned to that room. Also check your confirmation, could it be an e-ticket with booking ref? I've always only received e-ticket when I booked mine on line.

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Boyd - Answered a Question by bailey (02 May 08 22:47)

Hi there, go to www.carnivalcruises.co.uk then click onto home page,click onto booking guest then onto fun pass and follow instructions happy cruising Regards Iren.

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Hudson - Answered a Question by bailey (02 May 08 22:56)

Hi we have cruised for quite a while and we always have our tickets by this atage. If I were you, I would put pressure on the agent.

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Kennedy - Answered a Question by bailey (03 May 08 08:26)

When you originaly booked you should have had a letter of confirmation which should had detailed what the process was for recieving your tickets etc. If your agent has changed that process they could technically be in breach of their contract with you and perhaps you should remind them of this (this also applies if they told you verbally what the process was). Personally I would be dissappointed that between the agent and the cruiseline you are being subjected to unnecessary stress and that is exactly the opposite of what cruises are all about. Has the agent properly explained what the online process is? As a minimum I would ask for an urgent letter from the agent detailing the exact process and a separate letter to confirm exactly what your status is ( ie that you have paid in full etc). If you are not put 100% at ease by the agents response I would have no hesitation in naming and shaming them on this forum and others and contacting the applicable regulatory bobies ( eg ABTA, ATOL...

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Calverley - Answered a Question by bailey (03 May 08 08:55)

Ask your agent to do it on line for you. She is being paid for the booking. If you get no joy, ask for a refund of the agent's fee.

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Sands - Answered a Question by bailey (03 May 08 09:17)

You should have a confirmation/reservation (sorry, can't remember the actual word, but it IS a number or number and code!) number from your travel agent - insist on one. Only when you have this number can you go on-line and complete the Carnival processes. If you work through their system you'll arrive at a page whereby you can achieve your 'Fun Pass'. This is your ticket on to the ship and it is all you will need. Carnival, in conjunction with many other cruise companies have stopped issuing paper tickets as they assume every one has access to a computer (which is not always true!). So, speak to your travel agent again.

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Alexander - Answered a Question by bailey (03 May 08 10:59)

Not travelled on Carnival but done many cruises. The tickets always come via the agent, usually no later than two weeks before the cruise. The online part is pre-cruise registration to quicken the boarding process.

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