Matt - Answered a Question by Hart (27 Jul 08 23:28)

Tess, I would consult a solicitor, it's bad enough that smokers who have recently booked and then been told after taking their deposits that smoking is not allowed in cabins (read cruise news - P & O smoking changes) but you booked a year ago??? I find this absolutely diabolical of Thomson and I feel sure that even the NSD would agree with me of which I am a member. Good luck .

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Neil and Ida Down - Answered a Question by Hart (28 Jul 08 00:13)

Matt knows that I am totally opposed to his thinking here and I believe that you should realise that this is a sign of the times. You are going to be stopped smoking in a lot more places in the future so just get used to it. The cruise lines are cutting back on their expenditure and one of the ways they can cut costs is by lessening the chance of fire on board ship. Now if you believe that they do not have the right to change their policy, with no redress, when they have the health and safety of passengers in mind, whether that is the fact or not, then go ahead and waste money on a solicitor because you will not win your case. In the mean time the non-smokers are really not interested in your plight and although there are a few who will say "there there, it shouldn't be" the majority and I restate, the majority, are quietly saying "Tough luck". As I keep saying ...In ten years time you'll wonder why so much fuss was made by so few. Neil .

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birkett - Answered a Question by Hart (28 Jul 08 11:15)

I do not smoke and generally support restrictions However it was allowed when you booked and this change will I would imagine materially spoil your enjoyment Thomsons morally should allow you to cancel without loss No idea if you have a case in law Some friends of mine have a balcony on olens this week and are not allowed to smoke on it (it is outside for Gods sake) P&O have just written to me informing me of restrictions on Ventura in January but sensibly do allow it on balconys.

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hamilton - Answered a Question by Hart (06 Aug 08 19:50)

Good news!!!!! i've just picked up thomsons latest brouchue july 208 and it now states smoking is permitted in cabins, though strongly discouraged ,in one bar and designaed outside areas . So they've changed their mind again miust have had some complaints .

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dolan - replied to hamilton (01 Sep 08 21:43)

Are you sure about this? I was recently on Spirit and you could not smoke in cabins, must get a brochure- unless was a misprint- incompetent Thomsons!

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hamilton - replied to dolan (02 Sep 08 21:46)

Yep thompsons cruise july 2008 in the small print .

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dolan - replied to hamilton (03 Sep 08 18:06)

You are absolutely right! I called Thomsons and pointed out the discrepancy between April and July brochures and was told by a supervisor that the July edition is correct! She couldnt comment on why on an August cruise on the Spririt they were operating a no smoking anywhere inside policy even though the july edition says you can smoke inside etc and couldnt tell me which ships currently sailing allow smoking in designated areas inside, so I have now written a letter of complaint to Thomsons- guess I will not get a reply huh?

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cain - replied to dolan (04 Nov 08 15:38)

I rang Thomsons + Supervisor said May rules still in force, ie No Smoking in inside areas. I booked a cruise for this October (my 13th with Thomsons) last May + found out on internet in March re smoking ban,cancelled + lost deposit. Website says No Smoking-July 08 brochure says Smoking (in cabins + area of one bar)this is ridiculous people are going to be caught out again if they believe brochure. Have sent 2 e-mails,needless to say no answer. P.S This is not a question of Smokers v Non-Smokers but about a company being honest with it customers.

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hamilton - replied to dolan (06 Sep 08 13:19)

Look forward to your response from thomsons,as asmoker im more than happy with there change of heart and think its a sensible compromise keep me posted!

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cain - replied to hamilton (05 Nov 08 16:48)

Just hade E-Mail from Thomsons re above comments,Quote: "Thank you for your e-mail,our cruises operate a No Smoking Policy". No explanation regards policy published in July 08 brochure.

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