Hello, we used this service for a cruise in June, although the car was safely parked we found the wait to get on a shuttle bus for the 15 minute journey to the docks too long and the wait to come back after the cruise was even longer, over half and hour and there was a scramble to get on a small mini bus when it arrived. We were also not keep informed of how long we would be waiting for the busses. In September we parked at the docks which we found a much quicker and more efficient option and only cost an extra £6 more than Cruise Parking. I would only park at the docks now - friendly, helpful staff and a much better start to your holiday.
We have always used CPS parking at the port. Yes it is more expensive than Marchwood but the service is fantastic. You drive up to the port, sign over your car, you will be given a receipt - keep it, very important as you will need it on your return. Hand over your keys, porters take your luggage and then you walk into the terminal building to check in. On return you get your luggage from the baggage hall, push your trolley out of the building and over the road to the reclaim desk in the car park. They will give you your keys and details of which line your car is parked in - simple. Well worth the cost.
You know the old saying (you can please some people most of the time ect) we used Cruise Parking and found them very obliging helped me with my luggage out of my car never saw the cases untill they arrived in our cabin .Yes there is a slight wait untill the bus gets full but after driving 4 hrs plus who needs to rush you are on holiday!!! on our return no problems same helpfull staff
Point to remember when you park at the docks you push your own luggage unless you can afford a porter.
We had our luggage unloaded out of the car for us at the docks by a porter (no charge) and then it was taken straight to our cabins - like Freemantle we will always use CPS in future.
We have used both Marchwood and Cps and found both tobe very efficient.Yes Dockside parking with CPS is more convenient but a little more expensive and the round trip to and from Marchwood takes around 40mins so if you should miss the mini bus there could be a 40 min wait but you may find that one of Marchwood's Drivers will drive you and you car to Southampton Docks and the return your car to the parking lot.Regarding luggage even using Marchwood the Porters were waiting and unloaded our car.One last point on our last Cruise we had Free Parking with P&O/ CPS however when we returned everyones cars was covered in COCONUT Dust [yes Coconut]. A Cargo ship had been discharging alongside the Car Park.P&O employed a couple of Men with Hi Pressure washers and washed down each car as we left the Car Park.So if you are allergic to Coconut Dust .......
How much does it cost to park your car for 1 week at southampton P & O cruises own car park?.