Neil & Ida Down - Answered a Question by Bramham (29 Sep 08 15:27)

If you are booked for November then there is plenty of time for them to effect a change if they really wanted to but it would be troublesome for them. They have a let out in that you booked on a "guarantee" basis and you may not get any joy out of them but I would suggest that you are not fobbed off with their easy answer and that you jump up and down a bit and if necessary stamp your feet. Between now and the sailing there will be two or three cancellations probably on your deck, it always happens, so even though the ship is as full as it seems to be changes can be made. They just need to make the effort and do that for you. Regards. ... Neil.

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Bramham - replied to Neil & Ida Down (29 Sep 08 15:36)

Thanks for your answer - but who do I need to challenge - is it the travel agent or princess direct - who would be the best one to contact - as you say they did both fob me off by both telling me the same story about all the cabin numbers being put in the computer and then the computer makes the allocation (whihc I am sure is the case)- but you would think in this day and age it wouldn't be too difficult to put in a simple request to a machine would it? Otherwise it will be a long hike for a pre-dinner drink with out friends!! Sandra.

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Neil & Ida Down - replied to Bramham (29 Sep 08 16:20)

Sandra, certainly the "long hike" could work up an appetite or lose some calories …. but who to go at. The answer is first your agent and enough so that they say let's get this woman out of our hair and almost immediately after Princess. Don't let the junior answering the phone try to do it for you, ask for a supervisor or better still a manager and butter them up, after you have found out their name, say that you heard from Neil that if anyone could solve the problem it would be you and just don't take "no" for an answer. It's not difficult for them but it is time consuming and if you've sweet-talked them enough you will stand a good chance. Hope that works, you want to hear Ida doing it.... regards. ...Neil .

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Bramham - replied to Neil & Ida Down (29 Sep 08 22:47)

Thanks to everyone for their comments on this subject - and I will definitely be on the phone tomorrow as you have given me the inspiration and encouragement to go for it - and Neil I hope you don't mind me doing a bit of name dropping if I have to. Hope I live up to Ida's sweet talking reputation - wish me luck and as they say watch this space!!!. Sandra.

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John - Answered a Question by Bramham (29 Sep 08 17:30)

It seems likely that you booked the cruise on the understanding (representration) from the cruise line? that they would cross reference the bookings to meet you requirements. This suggests that the cruise line and or their agents qualified the usual rule re guaranteed cabins. Tell both the TA and Pricess lines that they made representations to you that led to you entering the agreement.Their action shows it was a misrepresentation and you want them to rectify the situation. If this is the scenario then go for the jugular. It would do no harm to find out the name of the MD of Pricess Lines (perhaps Neil Down van help you)and let him or her know. One fob off will be their wording of the guarantee room rules. Don't be put off and stress that you assumed their agent had the authority to change the usual rules and accepted the representation.

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Aldrich - Answered a Question by Bramham (29 Sep 08 20:03)

If you booked with a t/a you will have to deal only with the t/a. Ask for them to put you back into the guarentee 'bucket' and see if chance draws out a better room next time. Also if you have been given a room # check the website to see if there are any other rooms in that category and get swapped to one of those. I never advise people who want to be close to each other booking a guarentee as sods law will dictate that they are opposite ends of the ship. You must have been very very lucky on the previous occasions.

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John - Answered a Question by Bramham (30 Sep 08 14:38)

Braham If you have dealt with a travel agent you can rely on any representations, and that includes oral changes to policy; that you believe were made to the travel agent by the shipping line representative during the booking process. They will try to persuade you otherwise but there are good precedents in law for believing what company empoyees telling you to be fact. If you made the booking because you were told the cabins would be near each other, then have a go, or and have a chat with your local trading standards office. It all depends on how much you depending on the representation before committing yourself to the contract.

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