Does anyone know what our rights are in the following situation. We were given a future cruise credit by Phoenix River Cruises when things went wrong with a Rhine cruise in May 2011. We booked another cruise (due to sail in April of this year) to use the credit but were informed this week that this cruise has been cancelled. We received a refund of the full deposit paid along with a statement that no equivalent cruise will be available in the future. In the correspondence we received there was no mention of the cruise credit which now appears to be totally worthless.
I have been in touch with a Director of the firm but as yet have had no reply and I do not know if the company is going out of business or not (they have been trading recently as Take Me Too)
Do the company have any obligation to recompense us for the now worthless credit they gave us or is that just our bad luck. Any advice, information or comments would be welcomed. Thanks Susan