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They have closed down and gone into administration.
Thanks for confirming that Cruise Fairy - I suppose it was on the cards given the problems they have been having. Susan.
Why not try your local Trading standards the Phone number should be on your councils web site.
Sadly you may have to right the Credit off I hope not best of luck.
Thanks for the suggestion Taffy, but I suspect now that we know they have folded there won't be much we can do about the cruise credit - just have to put it down to experience I suppose. Susan .
Thanks for your good wishes - I imagine there will be quite a few people in the same boat as ourselves (no pun intended !!!) Susan.
You were in the same boat as us !!
We had a 4 rivers cruise booked for July this year to use up that compensation .
As we were on the Arlene last year when it had the prop seal trouble.
We are way down the creditors pecking order and can expact nothing back as they went out of business 14 hours ago..
Bad day Friday 13th yeaterday..
Ken of Brentwood in Essex..
Sorry to hear that you are experiencing the same problems Ken - do you mind my asking if you at least got your deposit returned to you? As we paid the deposit in 2 parts, one by credit card and one by debit card we got it back in 2 parts - the debit card amount was credited to our account and that seems to have cleared, but the credit card amount was returned by means of a cheque which we deposited in the bank yesterday - who knows if that will be honoured or not!!! We will just have to wait and see. All the best, Susan.
Hi Susan, Seems you are getting all the answers and details now..
I got my deposit back ok, as per my debit card amount. You write to them, as you should get back all you paid as a deposit. All monies received ( maybe just deposits) by Phoenix go into a trust fund, until the holiday is started I believe, that is why they are able to pay back deposits while in administration. These are the facts as I understand them.
Good luck and do you know any other river cruise holidays similar to Phoenix because they were great holidays even with the problems ?? Ken..
Glad you got your deposit back Ken, and I suspect we will be ok too with the cheque we received, but I can't be sure until the cheque clears. If it doesn't I will certainly be in touch with them!!!! Unfortunately I don't have any experience of other companies like Phoenix although I did see a Newmarket Holiday advert in the paper today mentioning an "Amsterdam and Bulbfields" cruise which sounds similar to one that Phoenix operated. It could be that Newmarket Holidays operate other similar cruises. Hope you find something suitable. Susan.