Hello Nom de Plume. Many people will have their own personal favourite cruise agency, but you will normally find that this is because of the person they book with and not the agency itself. Some agents and agencies will unfortunately book people on a cruise and then want no further contact with them. If you want to try www.qualitycruises.org/uk, you will find that they only have one point of contact for you and you are not fobbed off to another department or person. When you book a cruise with the one person they will handle all of your requirements and be happy to answer any questions.
Also their hours are good, because they normally are open until 9-9:30 in the evening so if you have a question come up at dinner, you don't have to wait until the following day for an answer. Also there prices are quite competitive.
I dont think it would be fair to cruise co uk to start recommending other agents. What I will say is what matters to me is the service and attitude of the the person at the other end of the telephone. I always use a specialist cruise agent/club, never the high street. Typical example went into a very well known high street travel agent recently and asked if they had a brochure on Oasis of the Seas to be met with the reply 'whats that'.. They just do not have the knowledge and specilaist info. And I dont always use the cheapest, I particularly tend to stick to my favourite Cruise Club but I do know another specialist cruise agent will undercut them by around £6-£10 pp (On a family booking of 6-10 persons this obviously amounts to a bit) However when I know I am talking to people who know their job inside out and nothing is too much trouble (and thet sound really enthusiastic about their job) I would rather pay the extra and be completely satisfied.
This site is owned & operated by a Cruise Specialist, www.CRUISE.co.uk so as Bradbury advises any reference to any other cruise agent would be out of order. There are plenty of commendations to this company on this site so maybe the phone number at the top of the page might bring you the results your looking for. I have met the owners of this site & have spoken on the phone to their staff & would have no hesitation in getting a quote from them for my next cruise & believe me I know how to drive a hard bargain when it comes to cruises & holidays in general. Regards Wilba.