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ABELA - Answered a Question by Dyke (18 Sep 08 13:37)

I have sailed with ncl and msc and star cruises and when i read reviews sometimes i think that people expect too much and every cruise line has pros and cons. i have sailed on msc armonia which is not a new ship like poesia and the ship is spottlessly clean, service was great, food especially in the a-la-carte was of a good standard. entertainment was appealing to every kind of taste. i do not like classical music but there were 2 nights (on an 11 night cruise) which were appealing to those who liked this kind of entertainment. just because i do not like this kind of entertainment, i cannot say that entertainment was poor. i attended the other days and it was enjoyable. everyone has to bear in mind that there are so many different tastes...and they try to do their best. also, i needed sugar free desserts. they always gave me when i told them and there was a particular waiter (alex from romania) who everytime he saw me, he was so helpful and always got me some extra sugar free sweets. the value of money you get from the cruise is great - as long as i have a clean cabin, a nice ship, good food, good entertainment and good service and good itinerary, i do not have too much expectations. please when you go to msc poesia, just write a sincere review. i do not know when you are travelling but please i appreciate if you write your comments since i would like to go on this ship. i hope that i have been a bit of help and enjoy your holiday - do not just stay on reviews - you have to go and experience it yourself. the only negative points about msc was the disorganised embarkation and that they do not have a 24 hour bistro. that was the only negative points but i can assure you that all ships have some negative aspects. no-one is perfect!!! maybe one cruise line is more appealing to an individual but no cruiseline can be classified as poor, one star etc.......

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Cooke - replied to ABELA (18 Sep 08 14:05)

Well said, I couldn't agree more. We have only experienced small ships and accept their limitations. People who enjoy the facilities on the floating resorts shouldn't expect all ships to be the same. I've seen 'photos of Ventura's sun decks and wild horses wouldn't drag me aboard. A clean ship, good food and pleasant staff really make the holiday. If there is a genuine complaint, voice it at the time, and present it in writing, then write to the CEO of the company when you get home. Do you think some people spend their holidays looking for something to complain about?

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Wilba - Answered a Question by Dyke (18 Sep 08 14:53)

If you read the bad reviews why did you book it?

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phillips - replied to Wilba (18 Sep 08 15:30)

A wee bit sarcastic comment. sometimes people book cruises because of ports of call price and often under pressure from travel agent. and then when the excitment of booking starts to wear off , start looking at reviews. me included!

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Wilba - replied to phillips (18 Sep 08 16:58)

No sarcasm intended, harsh maybe, but the the truth can be hard sometimes. Pressure from a Travel Agent come on! It's the other way round from me if they want make a sale. Nevertheless I'll try to redeem myself. I've done 2 MSC's on Sinfonia (small)& Musica (large). Their ships as said before are spotless. Their new ships are beautiful in design & decor & could hold their own with most of 'em. Service was good, no complaints there. They are a 3 star line so expect 3 star food & entertainment. Embarkation/Disembarkation & organisation in general is poor to a farce. Listening to Art Auction & Bingo announcements made in about 6 languages drives people up the wall, personally I don't want hear them in any language. Value for money is good so keep your expectations at the level of the price paid & avoid comparing to the 4 & 5 star lines if that is your concern.

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phillips - replied to Wilba (21 Sep 08 19:54)

Dear wilba! You are definitlly travelled so you there for do not need advise from travel agent, and i adnire your stance but i am just a ordinary working person so i really depend on my travel agent, hope you have lots of lovely and happy holidays but please no more sarcasm to the rest of us.

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Wilba - replied to phillips (22 Sep 08 08:19)

Hi! I think we have our wires crossed here somewhat. I strongly advocate getting advice from a Travel Agent, but the not the High St travel shop who are trying to be all things to all men. A Cruise Specialist who knows his job would not put people under pressure (your words) but would spend time in finding out their needs & wants & advise them on the best Line/Ship, based on their own cruise experience, so that chances of dissapointment would be minimised. The origional question posed by Dyke is testimony to that, as he/she is feeling disapointment before even stepping foot aboard MSC. Yes my opening response was a bit 'sarcy'. One of my more tetchy moments which become more frequent as age sets in. Regards.

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Dyke - replied to Wilba (19 Sep 08 00:12)

We booked the cruise prior to the ship being even launched. Obviously - it was impossible to read any reviews about a ship that hadn't even been launched, Until 2 days ago, we were extremely excited about the ship, and were simply alarmed wehen we stumbled across this site, which was full of negative comments. As an Australian, we have cruised many times on the second hand and overcrowded ships that P & O serve up to us, and were excited about the prospect of sailing on a brand new ship. We were simply, and understandably, concerned when we saw so many negative comments. For a short while we contemplated cancelling our cruise and switching to the dearer RCI Brilliance of the Seas, however we have decided to stand by our first choice. As we are not a pretentious family, I am sure that we will be thrilled with all aspects of the holiday with MSC, and look forward to posting favourable reviews about the ship and the cruise. We are sailing out of Genoa on December 18th for 11 nights. Thanks for your advice. Kevin ( Australia ).

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