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The ship Marco Polo contact:
Cruise & Maritime Services International Ltd
UK & Ireland General Sales for Transocean Tours
274 Main Road, Sutton-at-Hone
Dartford, Kent DA4 9HJ
Tel: +441322 863928
you could try writing direct but you may need legal advice to get anywhere but 20 knots does create a problem in such a narrow inlet.
I would just like to say how awfull this has been for you and i hope that you have contacted the cruise line concerned. You live in a very beautiful area and must be plagued by cruise ships. Thank you for sharing the fiord with us.
The Marco Polo is a Flag of Convenience [FOC] ship so I suspect you will have probems finding someone responsible.
However I would have thought that a local pilot was onboard, you could try that line of enquiry, they may know who the Marco Polo's local shipping agents are.
Also try the German Agent, the product manager is koebnick@HSK-breman.de .