The cruise ships knock up millions of miles a year, yes it is worrying when something like this happens but hopefully these sort of errors are not an every day occurrence. The Master and his staff all have to be fully qualified but I have been on one ship coming into New York when there was pilot error and we hit the quayside with a bit of a bump, but nothing else some never even noticed it had happened.
How do we know the officers of ANY cruise line are really qualified to sail enormous ships in any waters?? In fact some of the English ships I have been on have had a foreign captain. Just like air planes. Relax Macro, they are all proficient.
Am intrigued by the idea of English cruise ships. P&O, Cunard, Princess - all American. I concede SAGA but it is hard to find an Enlish ship. Although Fred. Olsen Cruise lines is registered in the UK it is part of a Norwegian group.
This was not an answer but a comment on someone elses answer.
Miller and Ann.....I don't know of ANY "English" cruise ships but certainly some BRITISH cruise ships.