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I also think how lucky you are.it is a very expensive shipdrinks are priced over the top and the excursions ridiculous. Best to do your own thnig at the various ports. . I thought the food was good and our waiters were all lovely, the english host was a wasted spac.
You don't know how lucky you are, we just got back from a Costa cruise, never again, luke warm food, gobby Italians, and po faced waiters, the best thing on a Costa cruise- is getting off at the end.
I have had the same experience with Princess, on a 33 day grand pacific voyage, We booked on the Sun Princess,then 10 months into the contract.We also had a sketchy phone message on the answer machine from our agent. Telling us that the cruise was cancelled due to relocation and that was another trip sailing in Sept 08,there was a compensation of $150 pp onboard spend and if the cost of a future cruise increased by more than £100 for the same grade, Princess would stand the cost, but they couldn't transfer the booking to their Sept trip as it was not being sold in the UK until Sept 07. Nothing came from Princess, to officially inform us of the cancellation or the compensatory package. We rebooked the voyage on Dawn Princess for Sept 08, but guess what, the original grade that we booked was no longer available, due to sales in other ares of the globe, but there was a few cabins in the next grade up available, but the cost had risen now to an extra £1100 plus. So we asked for the price guarantee to kick in, alas it couldn't be as it wasn't on the same grade. After months of letters and arguments Princess the offer was that they would pay the first £100 on any price increases.Our agents were told the original story, which I was told direct, when I Phoned Princess. Could 2 people have had the conversation with them and been so wrong. It begs beleif. Lesson, ask for all details to be sent to you in in writig.Unfortunately this problem is becoming quite a regular event, so far this year NCL hav e pulled 4 ships out of Hawaii - Princess have pulled more ships out of are's and moved them some where else and now Costa.I guess unless they have problems with the ship, its all down to money making and what part of the world will pay the most money for their product. Good luck with your communications with Costa, I would start looking at other options. Good Luc.
With regrads to my original posting.
This is the reply I received from Costa: "Please accept my sincere apologies for the cancellation of your cruise. This deployment change is a decision made by Costa due to operation reasons. This 14 night itinerary has now replaced with 6 nights mini cruises from Shanghai.
Are you able to travel before the 13th June or after the 05th September? This itinerary is also operating in April, May and 19th September and 03rd October 09. If you are able to travel on any of these other departures, please kindly contact your travel agent and let them know.
Once again please accept my apologies but this itinerary is no longer operating during July 2009. I can assure you this deployment change was not confirmed when your booking was originally made."
Now, call me cynical, but I don't believe Costa one iota. For a start the company, even if it had not 'confirmed' the changes, then surely it was under consideration. Therefore, it must have known that by advertising the cruise and taking bookings, then should it decide to cancel the cruise many people who had booked in 'good faith' were going to be disappointed. This is having your cake and eating it. Furthermore, there is no compensation due neither because the cruise was cancelled early. This doesn't take into consideration such as costs incurred eg credit card supplements of 2% and the fact that I spent over £40 on travel guides for the various destinations, or that my wife had booked her holidays from work that are now having to be rearranged.
I think it's a disgrace that travel companies, whoever, they may be, can treat clients in such a disrespectful and contemptuous manner.
I had read many poor reviews about Costa before but my wife and I were simply going for the itinerary. From what I have read since, perhaps Costa have done us a favour.
I will certainly have to consider deep and hard, regardless of the intinerary, whether I would deal with Costa in the future!!!!
People need to complain to get things done, especially with on-board prices and compulsory tipping etc. Please, if you have anything to complain about, please don't just do it on these forums, send them directly to the cruise lines.
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