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Neil & Ida Down - Answered a Question by HARRIS (03 Feb 09 10:46)

If you are really determined to go with P & O then you might consider cutting your losses and losing the deposit then waiting until a really good offer comes up for the cruise you want. There are so many deals flying around for P & O at the moment. This will probably depend on whether you deposit was just £200 and if the time when you want to book is half term or not but it is an option. I would also consider going back to the Co-op and speak to the supervisor saying that this is what you were promised and they should their committment. Regards. ..... Neil .

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HARRIS - replied to Neil & Ida Down (04 Feb 09 13:16)

Thanks for your reply and as you say I am going to go into the travel agents and try once more and if no joy cancel it and loose the deposit of £250. Then re book, as dont need school holidays as its just myself and husband. I didnt even realise that 20 to 27 october was half term as in leicestershire it is the week before. Maybe get a cruise september or november in that case. (love kids got 3 of my own but our days of half term hols have now gone, as my children are grown up).

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BLYTH - Answered a Question by HARRIS (03 Feb 09 09:56)

Maybe wrong but the two OV's head to Australia at the end of the year one goes before the other might this have something to do with this.

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HARRIS - replied to BLYTH (04 Feb 09 13:00)

Thanks for your reply and yes you are quite right that is the case and thats part of my argument if the ship isnt going to be going to the caribbean as before because its going to Australia then i cant swap to a caribbean cruise with ocean village so why not let me swap to one with p & o. sue.

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Blyth - replied to HARRIS (05 Feb 09 09:03)

How about an approach to them you want a swap they did it before for other customers and your are happy to pick up max £100 admin charge, better than losing £250 deposit. I suspect the credit crunch is now biting into the cruise industry Royal Caribbean had a 98% drop in bookings in the 4th quarter of 2008 and have gone out aggressively to sell at a cheaper price during the past month, so I would think P & O must also be seeing a drop off in bookings so surprised they would treat any customer this way.

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Clarke - Answered a Question by HARRIS (03 Feb 09 12:40)

I changed from P&O cruise to an OV cruise last year with no problem (£100 admin charge). I also had an OV2 cruise booked for October this year but now have a new baby on the way and we won't meet the minimum age restrictions for babies. I have also been told that the policy has changed and you can't move bookings between Carnival group companies - their loss so I have just cancelled. I had another Royal Caribbean booking which we also can't do this year because of the new baby. They on the other hand were completely flexible and at no charge have changed our booking to a much lower cost Caribbean sailing next year (It seems cheaper to fly and sail from Florida, than to sail from Southampton!) and they were not bothered about taking the additional deposit for the extra person (i.e. the baby) that we were expecting. I know some people think Royal Caribbean customer services aren't that great, but we have found them very flexible.

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HARRIS - replied to Clarke (04 Feb 09 13:03)

I think best bet if they wont swap it is cancel it lose the £250 and just book with another company.

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Julia Rhodes's blog

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