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Wilba - Answered a Question by McBlain (01 Dec 08 09:37)

Their terms are 'well known' & are non refundable. Simple answer is, if you don't agree with their terms, don't book with them. The fact you agreed to this contract makes it legal unfortunately.

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Lane - Answered a Question by McBlain (01 Dec 08 11:10)

Perhaps Costa Cruises should be commended for their honesty. Too many cruise lines disingenuously refer to 'service charges' as 'tips' or 'gratuities'. But I certainly agree with your sentiment - the idea that service should be rewarded with a fixed-rate charge is clearly a nonsense! I agree with Wilba (as I so often do); choose a cruise line which offers a contract you are happy with and, better still, let the one that doesn't get your custom know why you have chosen to go elsewhere.

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morris - Answered a Question by McBlain (01 Dec 08 18:00)

We have cruised twice with Costa and yes the 'tips' are compulsory and cannot be altered or withdrawn so we just factored into the cost of the cruise.....

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