Find Your Cruise
Sounds like Thomson are cost cutting - unfortunately in the present financial climate this is becoming more common. Shows complete lack of respect for customers. Put your concerns in writing, if we don't give 'feedback' the companies think it's OK.
Apart from writing to complain I would look for some form of compensation for the loss of this option, sometime better to email if you have this information for a quicker response in theory.
Talk to Trading Standards.
Tell them you booked beause of the representation re leg space for a round trip of over 17 hours.
If you get in touch withThomsons, be prepared for them to quote the terms and conditions as an excuse to do nothing. However, push them and threaten them with the Unfair Contract Terms Act. This often concentrates the mind and leads to an amicable accomodation.
Don't expect Thomson call centre... sorry customer service, staff to be familiar with the law. You'll probably have to explain it to them. "The Act renders terms excluding or limiting liability ineffective or subject to reasonableness, depending on the nature of the obligation purported to be excluded and whether the party purporting to exclude or limit business liability, acting against a consumer." In other words you challege their terms and conditions.
It is normally used in conjunction with the Unfair Terms in Consumer Contracts Regulations
Which airport are you flying from?
Flying from Manchester - I am told that we will get normal flight return with full long haul service.
As existing cruise customers fly back on the same plane as you are taken out on then your return flight may also have no such facilities either - if your flight number has not changed then I find this odd. When we flew out to lisbon and then back from La Romana for the Transatlantic cruise on Destiny in Dec 2008 there were individual tvs and ample leg room - the tvs also had games on them such as Who wants to be a Millionaire etc plus of course a choice of radio stations as well as viewing plus the "location map " showing where the plane is and its height speed and outside temperature etc - all available for self selection.
Hmmm, that's a shame. They are obviously putting a substitute aircraft on the outward leg. Just hope that the substitute aircraft is not one of their short-haul fleet. Not only will a 757 (for example) need to stop on the way at somewhere like Bangor Maine, the seating will also be very cramped. It is more likely that Thomsonfly have chartered in a replacement long-haul aircraft with a different seating configuration. I flew on a Thomsonfly 767 (long-haul) aircraft last year and was perfectly happy with it. The seats are a bit narrow but otherwise it was fine so you should be OK on the flight back at least!
Yes basically we re getting a cheaper aircraft they say the original aircraft is due in for service. Im gutted too !!!
I telephoned customer service asking for a part compensation however they just told me to write in. I will be making my opinions known at check in on sunday morning at Manchester maybe more people should do the same thing we may get somewhere!!
Just had very poor response from Thomsons but intend to write again. Did you get anywhere with your complaint.