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I am afraid that the type that you get often depends on the cruise line. Oh! and don't knock all the PTIs I was one in the RAF and we were far more customer friendly, .... Neil.
Smaller ships tend to be more friendly and keep their staff longer. Ocean Majesty sails from UK in summer and has really friendly crew and staff. This year's Cruise Director was Mark Bellinger, really nice, hard working, talented guy. Cruise Manager, Craig also very approachable, they managed to maintain a 'house party' atmosphere for 18 days. Don't know who will be Director next year, but if Christine Butler is back, she's brilliant.
Fred. Olsen's cruise directors tend to be much more of the "old school". They are very much "hands on" but are not sales agents for money earning events on board the ships.
Ref your inquiry about cruise directors. We sailed aboard the Oriana in June and had the most enthusiastic cruise director we have ever come across in all the previous eleven cruises we have been on. He seemed to be on duty practically 24 hours a day. His name is Gary Glading. If you have been with P&O before you will already be Portunus members. The club magazine publishes a list of senior officers which tells you which ship they are on and when, as they tend to move from ship to ship. Gary Glading is due back on the Oriana on Nov. 30th and will remain on board until Jan 8th next year. Hope this information is of use.
I hate to praise P and O Cruises but one of the only good things about it is Cruise Director, Hughie Taylor. He is of the old school, has a wonderful dry wit and has worked at sea for 20 odd years.