Keelan - Answered a Question by Lacey (03 Sep 08 16:59)

Apparently this will be happening more often as cruiselines seek ways to cut down on fuel consumption. What is really unfair is the fact that Americans can cancel for ANY reason at any time up to 70 days before sailing without losing their deposit, while the poor Brits are captive passengers if they don't want to lose out financially.

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Buckley - Answered a Question by Lacey (01 Sep 08 16:36)

If there is another RCI cruise that has the port or ports you wish to visit ask to rebook you onto that one?

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Aldrich - Answered a Question by Lacey (01 Sep 08 16:55)

Liberty and Freedom do exactly the same cruises and itineraries - swap to the other ship. And read the T&Cs 5.5 that say they are perfectly within their rights to change a port day to a day at sea, and this is classed as a minor change. You cancel you lose your deposit, you can switch to another ship/sailing for free so long as the price does not drop. And if you have your heart set on going to a specific destination then take flight there - never trust a cruise to go there! I learnt that the hard way when a hurricane stopped me going to Grand Cayman!

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Bradbury - Answered a Question by Lacey (01 Sep 08 19:42)

RCI Customer Services never give anything away. We have had this sort of thing happen to us a few times and on one cruise not only completely omiting 1 port, but changing two of the others. All within a couple of weeks of booking and a year out to sail date. Try in vain there was no offer of compensation in any form. The only thing you can ask them to do is move your deposit another booking and they should do this fo you.

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Lacey - replied to Bradbury (02 Sep 08 13:17)

Thanks everyone for confirming the bad news. It's really not good enough is it? However they are advertising that an RCI "cruise specialist" will be resident in the main Thomson shop in Newcastle for week commencing 7th September and I'm sorely tempted to go and make a scene at a busy time.

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