You need to have a look at your booking form to see what is covered on your contract with P & O and it will state what they can or can't do and I suspect at their discretion this maybe an area which falls into this section. There have been a number of smokers who complained as their cruise ship tightened up on smoking policy after they had paid their deposit and in some cases after their final payment was made. I agree with you if P & O did start to go down this route it is a very slippery slope, it was only a few years ago NCL went totally casual and slowly there have been changes as there is still the demand for formal and sem-formal dress evenings. These ships cost a lot of money to build and it could be the casual client is where they see a growth market, but the recent bad publicity was to some extent over some cruisers getting last minute deals much cheaper than those who booked a year ago and during this credit crunch this is an area where the cruise lines really have to think very carefully to protect those reliable cruisers they can count on. This used to be the case in package holidays and it still isto some extent but not to the same extent as tour companies have been forced to cut back on the number of options they hold because of the credit crunch.
In the first instance I would contact my local Trading Standards office to see if there's a case to answer. If you booked through a Travel Agent can you not put pressure on them to move the deposit to another cruise within the Carnival group? Hope these are useful suggestions.....Good luck Wilba
Although not disagreeing with Wilba, as a member of the legal profession, and previously spending some years with TS, as your review is from Warrington, any consumer issue for the Warrington area should now be addressed in the first instance to Consumer Direct on 08454 04 05 06. Unfortunately (before asked) due to regulations within the legal profession and course of employment I am unable to provide any advice on the merits of pursuing such an issue. (Very sorry).
We have just returned from the Caribbean on Ventura.For some years P&O have not had Semi Formal Nights in the Caribbean probably due to weight restrictions for luggage.However regarding Formal Nights the Resident Captain went out of his way to Confirm that formal nights will continue.We had 4 formal nights on our 15 day cruise.I will add that most people conformed to dress codes but I felt that some went too far on Casual Nights where Jeans and T shirts were on show.There is quite varied type of passenger on board and I am led to believe that over Christmas/New Year 2008/9 some 700 children were on board and there were some problems and 2 families were ejected.We are Gold Tier Members of the Portunus Club and prefer the more traditional cruise.
P&O have not had semi formal nights in the Caribbean for a couple of years so nothing has changed from when you booked. The number of formal nights, four per 14 days, is the same as it always was. The latest change is to remove semi formal nights for UK cruises on Ventura and Oceana from April.
I beg to differ Ingle!!! We were on in october 2008 and had four semi formal nights on a two week cruise, four formal and six informal....
Just thinking perhaps it was because our cruise was transatlantic and only half of it was actually in the Caribbean!!
I presume that was the repositioning transatlantic cruise which is a bit of an anomaly. All cruises that have flights out and back have had four formal and the rest casual, which is the cruise being discussed.
Hello Mr and Mrs Asher hope this email will help you and everyone else who is thinking of changing there cruise on ventura . Sent a letter to P&O asking what would happen if i wanted to cancel or change cruise. This is their reply. Paul
Dear Mr Knowles
Thank you for your email.
I am very sorry to learn that you have heard uncomplimentary remarks
regarding Ventura. Whilst it is true that there were a number of incidents
during the Christmas cruise, these are the exception and not the norm on
board. Sadly, there is an element of society these days who are intent on
spoiling an event for other members of the public and although we do have
security staff who patrol the vessel, unfortunately, they cannot be
everywhere at all times. Whilst we do try to insist on acceptable
standards of conduct whilst on board, ultimately we cannot be responsible
for the apparent and unforeseeable antisocial behaviour of some of our
Whilst I can of course appreciate your concern, I would wish to assure you
the opinions you have heard and read recently are only those of a small
number of people and we regularly receive a great number of complimentary
remarks relating to Ventura.
In relation to our policy regarding the transfer of bookings, as detailed
in our terms and conditions, I can confirm that a booking can be
transferred on one occasion only, providing it is for a cruise with the
same Carnival UK brand and that the following conditions are met -
Prior to balance due, the cruise passengers wish to transfer to must be of
a higher value and must sail within 6 months of the original departure
date. An administration fee of Ł100 per booking will be charged, which
must be paid at the time of the transfer along with any additional payment
required to reflect the new deposit amount. Failure to do so could result
in the booking being cancelled.
After the balance due date, transfers are not permitted and the booking
will be cancelled at the appropriate cancellation charges as per section 25
of our booking conditions.
Please contact your travel agent or our Reservation Team on 0845 3 555 333
and they will be more than happy to assist you with any further questions
you may have. I hope this information has helped to answer your enquiry
and look forward to welcoming you all on board soon.
his is their reply. Paul
Paul, we communicated in another post, how long is it now until your embarkation?
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