MSC go the extra mile…..

This week I wanted to share with you some great feedback I had from my customers who have just returned from their first ever cruise experience, they sailed on board MSC Splendida from Southampton. They were particularly anxious as the lady is a full time wheel chair user and often this creates difficulties when they go on holiday. They chose to sail from Southampton to make the trips easier on them both with no hassles at the airport, straight onto the ship at Southampton after a train journey from home.

All was going really well until the second day when the lady’s wheel chair broke! They of course didn’t have a spare chair with them and so went off to speak to the guest relations. The member of staff they spoke to couldn’t have helped them more if they had tried. First of all they got my customer a replacement wheel chair straight away to use for the rest of the cruise, and what a relief this was to them both. I can only imagine the panic they felt when her chair broke especially right at the start of their holiday.

Not only did they find her a replacement chair they also repaired her broken wheelchair in time for her leaving the ship in Southampton at the end of the cruise, without which they wouldn’t have been able to make their journey straight to the train station in time for their return journey home.

Chatting to them both yesterday they were so impressed with MSC and the level of service. They felt they had been really looked after and the staff had gone above and beyond to help them in their hour of need.

It’s so nice to hear such positive feedback, in all honesty we do get mixed reports about MSC cruises and the level of service. It seems that MSC ticked all the boxes on this ocsasion for my customers and they won’t hesitate to book with them again. I think it’s nice to share such a positive story as all too often when things go right we forget to say, it’s usually when things goes wrong we hear about them.

My customers have wrote a personal thank you to MSC and I will have great pleasure in passing it on to the cruise line.

Have you cruised with MSC, what did you think? Has a cruise line ever gone above and beyond to help you? I would love to hear about your experiences.

thanks for reading as always Abbi x